Mediating Role of Service Quality in the Relationship Between Self-Determined Study Abroad Motivations and Satisfaction.

Autor/inn/en	Mucsi, Attila; Malota, Erzsébet
Titel	Mediating Role of Service Quality in the Relationship Between Self-Determined Study Abroad Motivations and Satisfaction.
Quelle	In: Journal of studies in international education, 29 (2025) 4, S. 619-636Infoseite zur Zeitschrift PDF als Volltext Link als defekt meldenVerfügbarkeit
Sprache	englisch
Dokumenttyp	online; gedruckt; Zeitschriftenaufsatz
ISSN	1028-3153; 1552-7808
DOI	10.1177/10283153251316938
Schlagwörter	Mobilität; Wissenschaftleraustausch; Studentenaustausch; Internationalität
Abstract	This current research explores the relationships among self-determined study abroad motivations, perceived service quality and satisfaction in the field of international higher education. A sample of 426 international students from 56 countries was analyzed via PLS-SEM. The results show that self-determined motivations positively affect satisfaction, and that perceived service quality partially mediates the effect of self-determined motivations on satisfaction. This research is unique as it provides quantitative evidence that the influence of self-determined study abroad motivations on satisfaction through perceived service quality as a partial mediator is 70% stronger (ß=0.202) than the direct influence (ß=.119) of these motivations on satisfaction. Students who had a higher level of self-determined motivation rated service quality dimensions higher and subsequently were more satisfied with their experience at the host university and in the host country. Our insights may help higher education institutions customize their study abroad experience through understanding motivations and service quality requirements. (HRK / Abstract übernommen).
Erfasst von	Hochschulrektorenkonferenz, Bonn
Update	2026/3