Literaturnachweis - Detailanzeige
Autor/inn/en | Abdous, M'hammed; He, Wu |
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Titel | A Framework for Process Reengineering in Higher Education: A Case Study of Distance Learning Exam Scheduling and Distribution |
Quelle | In: International Review of Research in Open and Distance Learning, 9 (2008) 3, S.1-12 (12 Seiten)Infoseite zur Zeitschrift
PDF als Volltext |
Sprache | englisch |
Dokumenttyp | gedruckt; online; Zeitschriftenaufsatz |
ISSN | 1492-3831 |
Schlagwörter | Higher Education; Scheduling; Distance Education; Total Quality Management; Delivery Systems; Computer System Design; Systems Development; Systems Analysis; Information Management; Information Technology; Case Studies Hochschulbildung; Hochschulsystem; Hochschulwesen; Disposition; Distance study; Distance learning; Fernunterricht; Quality management; Qualitätsmanagement; Auslieferung; System development; Systementwicklung; System analysis; Systemanalyse; Procurement of information; Informationsbeschaffung; Informationstechnologie; Case study; Fallstudie; Case Study |
Abstract | In this paper, we propose a conceptual and operational framework for process reengineering (PR) in higher education (HE) institutions. Using a case study aimed at streamlining exam scheduling and distribution in a distance learning (DL) unit, we outline a sequential and non-linear four-step framework designed to reengineer processes. The first two steps of this framework--initiating and analyzing--are used to initiate, document, and flowchart the process targeted for reengineering, and the last two steps--reengineering/ implementing and evaluating--are intended to prototype, implement, and evaluate the reengineered process. Our early involvement of all stakeholders, and our in-depth analysis and documentation of the existing process, allowed us to avoid the traditional pitfalls associated with business process reengineering (BPR). Consequently, the outcome of our case study indicates a streamlined and efficient process with a higher faculty satisfaction at substantial cost reduction. (Contains 1 table and 4 figures.) (As Provided). |
Anmerkungen | Athabasca University. 1200, 10011 - 109 Street, Edmonton, AB T5J 3S8, Canada. Tel: 780-421-2536; Fax: 780-497-3416; e-mail: irrodl@athabascau.ca; Web site: http://www.irrodl.org |
Erfasst von | ERIC (Education Resources Information Center), Washington, DC |
Update | 2017/4/10 |