Trust Disruption and Preservation in the COVID-19 Work from Home Context

Autor/inn/en	Panteli, Niki; Nurse, Jason R. C.; Collins, Emily; Williams, Nikki
Titel	Trust Disruption and Preservation in the COVID-19 Work from Home Context
Quelle	In: Journal of Workplace Learning, 35 (2023) 3, S.306-321 (16 Seiten)Infoseite zur Zeitschrift PDF als Volltext Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	1366-5626
DOI	10.1108/JWL-02-2022-0017
Schlagwörter	Employees; Administrators; Employer Employee Relationship; Trust (Psychology); Teleworking; Work Environment; COVID-19; Pandemics; Change; Influences; Foreign Countries; Supervisor Supervisee Relationship; Emergency Programs; United Kingdom + Suchen Sie Ihr Suchwort? Employee; Arbeitnehmer; Beschäftigter; Telework; Telearbeit; Arbeitsmilieu; Wandel; Influence; Einfluss; Einflussfaktor; Ausland; Hilfsprogramm; Großbritannien
Abstract	Purpose: The paper posits that the enforced work from home (WFH) arrangement due to COVID-19 provides a unique setting for the study of trust in changing contexts. The purpose of this study, therefore, is to examine to what extent COVID-19 WFH changed trust relationships among remote employees, their managers and organisations and how this has taken place. Design/methodology/approach: The study used semi-structured interviews with employees and managers from different organisations across different sectors. Interviews were supported with image prompts as suggested by the storyboarding method, and took place between November 2020 and February 2021. Thematic analysis was used to analyse the data. Findings: The findings identified factors that contribute to trust disruption and factors that led to trust preservation within the changing workspace landscape enforced by WFH environment. Employees reported trust in their organisations, feeling as though their organisations proven resilient at the time of the crisis caused by the pandemic. Interestingly, managers reported trust in employees to remain productive but also anxieties due to the possible presence of others in the household. Originality/value: The study identified factors that affect intra-organisational trust that have not been previously recognised, exposing tensions and challenges that may disrupt trust relations between managers and employees whilst also identifying evidence of trust preservation in the COVID-19 WFH context. The study has implications for workplace learning within the remote, WFH context, which are discussed. (As Provided).
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Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2024/1/01