Analysis of Student Satisfaction with the Quality of Education Services

Autor/inn/en	Husain, Rusmin; Arifin, Ardian; Cakranegara, Pandu; Victornie, Irnie; Perdana, Indra; Nugroho, Budi Sulistiyo
Titel	Analysis of Student Satisfaction with the Quality of Education Services
Quelle	In: Cypriot Journal of Educational Sciences, 17 (2022) 2, S.343-356 (14 Seiten)Infoseite zur Zeitschrift PDF als Volltext kostenfreie Datei Verfügbarkeit
Zusatzinformation	ORCID (Husain, Rusmin) ORCID (Arifin, Ardian) ORCID (Cakranegara, Pandu) ORCID (Victornie, Irnie) ORCID (Perdana, Indra) ORCID (Nugroho, Budi Sulistiyo)
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	1305-905X
Schlagwörter	Foreign Countries; Student Satisfaction; Educational Quality; College Students; Computer Science Education; Information Technology; Barriers; Empathy; Reliability; Indonesia + Suchen Sie Ihr Suchwort? Ausland; Quality of education; Bildungsqualität; Collegestudent; Computer science lessons; Informatikunterricht; Informationstechnologie; Empathie; Reliabilität; Indonesien
Abstract	The purpose of this research was to determine students' satisfaction with the quality of education services in universities in West Kalimantan. The method used in this study is the quantitative research method. The results known after conducting this study is, first, the students' satisfaction to the quality of service of information technology and computer education study programme is considered satisfactory with a score of 77.09%. Then, the second satisfaction of the students to the services of the ICT study programme is seen from the tangible aspect of satisfaction, with a satisfaction score of 77.09%. Students' satisfaction with the ICT study programme services seen from the aspect of trust (reliability) was satisfactory, with a satisfaction score of 76.84%. Students' satisfaction with the ICT study programme services seen from the responsive aspect (responsive) was satisfactory, with a satisfaction score of 77.24%. Students' satisfaction with the ICT study programme services was seen from the aspect of satisfactory assurance, with a satisfaction score of 76.54%. Finally, students' satisfaction with the ICT study programme services seen from the aspect of empathy was satisfactory, with a satisfaction score of 77.81%. (As Provided).
Anmerkungen	Birlesik Dunya Yenilik Arastirma ve Yayincilik Merkezi. Sht. Ilmiye Sakir Sokak, No: 9, Ortakoy, Lefkosa, 2681, Cyprus. e-mail: editor.cjes@gmail.com; Web site: https://un-pub.eu/ojs/index.php/cjes/
Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2024/1/01