Responding to Racial Injustice by Listening and Learning from Employees

Autor/inn/en	Cumberland, Denise M.; Deckard, Tyra G.; Ellinger, Andrea D.
Titel	Responding to Racial Injustice by Listening and Learning from Employees
Quelle	In: Journal of Workplace Learning, 33 (2021) 8, S.606-618 (13 Seiten)Infoseite zur Zeitschrift PDF als Volltext Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	1366-5626
DOI	10.1108/JWL-12-2020-0194
Schlagwörter	Racial Discrimination; Violence; Social Action; Social Justice; Listening; Employee Attitudes; Employees; Health Services; Emotional Response; Psychological Patterns; Inclusion; Diversity; Work Environment; Accountability; Organizational Learning; Organizational Culture + Suchen Sie Ihr Suchwort? Racial bias; Rassismus; Gewalt; Soziales Handeln; Soziale Gerechtigkeit; Hörvorgang; Zuhören; Arbeitnehmerinteresse; Employee; Arbeitnehmer; Beschäftigter; Health service; Gesundheitsdienst; Gesundheitswesen; Emotionales Verhalten; Inklusion; Arbeitsmilieu; Verantwortung; Organisationslernen; Unternehmenskultur
Abstract	Purpose: The purpose of this study is to examine a unique application of mega-events theory in a US health-care organization. The organization hosted 50 virtual listening calls (LCs) in the summer of 2020 to understand and to hear their employees' voices regarding their emotions about issues of racial injustice and to solicit their ideas for creating a more inclusive workplace. Design/methodology/approach: This study used an illustrative, descriptive qualitative design. Using Saldaña's (2015) structural coding approach, data from 388 employees who voluntarily participated in 50 virtual LCs were analyzed. Findings: A total of eight themes with respective subthemes emerged regarding employees' range of emotions and six themes emerged regarding employees' specific suggestions for creating a more diverse and inclusive organization. This research suggests that hosting these open, virtual LCs enabled a space for employees to authentically voice their perspectives, learn from each other and afforded a powerful learning opportunity for organizational leaders to inform their diversity and inclusion practices. Originality/value: This study represents a unique application of mega-events theory, focuses on pivotal events in the summer of 2020 that have been nationally and globally impactful and demonstrates the power of listening and learning to inform taking action in a health-care organization already constrained with the ongoing COVID-19 pandemic. (As Provided).
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Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2024/1/01