Impact of Professionalism of Workplace Learning Support Team on Learning Outcome

Autor/inn/en	Kumar, Nripendra; Ganguly, Kunal K.
Titel	Impact of Professionalism of Workplace Learning Support Team on Learning Outcome
Quelle	In: Journal of Workplace Learning, 33 (2021) 4, S.287-301 (15 Seiten)Infoseite zur Zeitschrift PDF als Volltext Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	1366-5626
DOI	10.1108/JWL-04-2020-0067
Schlagwörter	Professionalism; Workplace Learning; On the Job Training; Outcomes of Education; Technical Support; Usability; Employee Attitudes; Information Systems; Program Implementation; Foreign Countries; India + Suchen Sie Ihr Suchwort? Professionalität; Training-on-the-Job; Lernleistung; Schulerfolg; Arbeitnehmerinteresse; Ausland; Indien
Abstract	Purpose: This study aims to understand the impact of professionalism (PR) of the workplace learning support team on learning outcomes. The context of this study is an e-procurement system implementation. Management provides initial formal training (TR) to potential users of the system and also arranges informal learning support by deploying the support team for technical guidance/resolving issues on day-to-day basis for successful implementation. Learning outcome has been measured in terms of perceived ease of use (PEU) by employees and also in terms of the actual use (AU) of the system. This study also explores the role of timely and appropriate initial TR on learning outcomes. Design/methodology/approach: An empirical study has been conducted by collecting survey data from 167 employees using an e-procurement system from India. SPSS 22.0 with add-in Process Macro v3.4 developed by Hayes has been used for statistical analysis. Findings: The results indicate that the PR of the workplace learning support team positively influences employee's PEU of the system and also the final required outcome in terms of the AU of the system. This study also found that the employee's PEU of the system mediates the relationship between the PR of the workplace learning support team and the AU of the system. The result also indicates that higher is the user perception of the appropriateness of initial TR, higher is the effect of PR of the workplace learning team on user learning outcome. Originality/value: This study is an attempt to investigate the unexplored aspect of workplace learning. This paper contributes by studying for the first time, the impact of PR of the workplace learning support team and appropriate initial TR in enhancing the learning outcome in the context of e-procurement implementation. (As Provided).
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Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2024/1/01