The Seven Deadly Sins of Quality Management: Trade-Offs and Implications for Further Research

Autor/inn/en	Seyfried, Markus; Reith, Florian
Titel	The Seven Deadly Sins of Quality Management: Trade-Offs and Implications for Further Research
Quelle	In: Quality in Higher Education, 25 (2019) 3, S.289-303 (15 Seiten)Infoseite zur Zeitschrift PDF als Volltext Verfügbarkeit
Zusatzinformation	ORCID (Seyfried, Markus)
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	1353-8322
DOI	10.1080/13538322.2019.1683943
Schlagwörter	Higher Education; Educational Quality; Total Quality Management; Governance; Program Implementation; Barriers; Educational Administration; College Administration; Administrative Organization; Standards; Benchmarking; Audits (Verification); Coordination; Data Collection; Power Structure + Suchen Sie Ihr Suchwort? Hochschulbildung; Hochschulsystem; Hochschulwesen; Quality of education; Bildungsqualität; Quality management; Qualitätsmanagement; Education; Educational policy; Financing; Steuerung; Bildung; Erziehung; Bildungspolitik; Finanzierung; Bildungsverwaltung; Schuladministration; Schulverwaltung; College administrators; Hochschulverwaltung; Standard; Koordination; Data capture; Datensammlung
Abstract	Quality management in higher education is generally discussed with reference to commendable outcomes such as success, best practice, improvement or control. This paper, though, focuses on the problems of organising quality management. It follows the narrative of the seven deadly sins, with each 'sin' illustrating an inherent trade-off or paradox in the implementation of internal quality management in teaching and learning in higher education institutions. Identifying the trade-offs behind these sins is essential for a better understanding of quality management as an organisational problem. (As Provided).
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Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2020/1/01