Early Steps in Learning about Organizational Learning in Customization Settings: A Communication Perspective

Autor/inn/en	Engström, Annika; Käkelä, Nikolas
Titel	Early Steps in Learning about Organizational Learning in Customization Settings: A Communication Perspective
Quelle	In: Learning Organization, 26 (2019) 1, S.27-43 (17 Seiten)Infoseite zur Zeitschrift PDF als Volltext Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	0969-6474
DOI	10.1108/TLO-09-2018-0150
Schlagwörter	Communication Strategies; Industry; Consumer Economics; Workplace Learning; Business; Learning Processes; Organizational Culture; Purchasing + Suchen Sie Ihr Suchwort? Kommunikationsstrategie; Industrie; Konsumökonomie; Business studies; Wirtschaft; Betriebswirtschaft; Learning process; Lernprozess; Unternehmenskultur; Beschaffungswesen; Kauf
Abstract	Purpose: This study aims to empirically investigate the role of learning for suppliers of individualized customizations from a communication perspective. Design/methodology/approach: Five companies providing individualized customizations are investigated through an in-depth qualitative approach. The empirical material is based on data from five presentations in one workshop and seven interviews. Findings: Four important categories of communication processes between suppliers and customers that stimulate learning were identified: the identification and confirmation of existing knowledge, the identification of knowledge gaps and the creation of new knowledge, the definition of relations and procedures and evaluation and learning. Practical implications: These findings can help suppliers of individualized customizations become aware of the important role of organizational learning in their day-to-day operations and the value of improving as a learning organization. Originality/value: This cross-disciplinary study brings together organizational learning and customization research. It is a study that focuses on communication in customization tasks as a base for learning. (As Provided).
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Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2020/1/01