Renewing the Object of Work as a Trigger for Inter-Organizational Learning

Autor/inn/en	Piria, Marta; Gorli, Mara; Scaratti, Giuseppe
Titel	Renewing the Object of Work as a Trigger for Inter-Organizational Learning
Quelle	In: Journal of Workplace Learning, 35 (2023) 3, S.288-305 (18 Seiten)Infoseite zur Zeitschrift PDF als Volltext Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	1366-5626
DOI	10.1108/JWL-03-2022-0034
Schlagwörter	Institutional Cooperation; Organizational Learning; Health Services; Patients; Home Programs; Cooperative Learning; Learning Processes; Educational Change; COVID-19; Pandemics; Foreign Countries; Ethnography; Italy + Suchen Sie Ihr Suchwort? Institute; Co-operation; Cooperation; Institut; Kooperation; Organisationslernen; Health service; Gesundheitsdienst; Gesundheitswesen; Patient; Kooperatives Lernen; Learning process; Lernprozess; Bildungsreform; Ausland; Ethnografie; Italien
Abstract	Purpose: The study refers to a health-care organization engaged in adopting "home health care" as a new object of activity. This study aims to explore how the reconfiguration of the object influences the transformative perspective, affecting not just a service but a broader approach and meaning behind patient care. It also investigates the main contradictions at play and the levers to support inter-organizational learning while facing the new challenges and change processes. Design/methodology/approach: The work is based on a qualitative and ethnographic methodology directed to examine cultural, practical and socio-material aspects. The activity theory is assumed as a powerful approach to understand collective learning and distributed agency processes. Findings: The renewal of the new object of work is analyzed as a trigger for shifts in representations, cultural processes and collective support implemented by the organization. Three agentic trajectories -- technical, dialogical and collaborative agency -- were cultivated by the management to deliver home health care through joint exercises of coordination and control, dialogical spaces and collaborative process. Research limitations/implications: The data collection was disrupted by the pandemic. A follow-up study would be beneficial to inquire how the learning processes shifted or were influenced by the contextual changes. Practical implications: This contribution provides a practical framework for health-care organizations aiming to navigate and explore the physiological tensions and contradictions emerging when the object of work is changed. Originality/value: The paper develops the field of intra- and inter-organizational learning by presenting an intertwined and structural connection between these processes and the renewing of the object of work. It advises that processes of transformation must be handled with attention to the critical and collective dynamics that accompany sustainable and situated changes. (As Provided).
Anmerkungen	Emerald Publishing Limited. Howard House, Wagon Lane, Bingley, West Yorkshire, BD16 1WA, UK. Tel: +44-1274-777700; Fax: +44-1274-785201; e-mail: emerald@emeraldinsight.com; Web site: http://www.emerald.com/insight
Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2024/1/01