Literaturnachweis - Detailanzeige
Autor/in | Ahmad, Syed Zamberi |
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Titel | Evaluating student satisfaction of quality at international branch campuses. |
Quelle | In: Assessment and evaluation in higher education, (2015) 4, S.488-507Infoseite zur Zeitschrift
PDF als Volltext (1); PDF als Volltext (2); PDF als Volltext (3) |
Dokumenttyp | gedruckt; online; Zeitschriftenaufsatz |
ISSN | 0260-2938 |
DOI | 10.1080/02602938.2014.925082 |
Schlagwörter | International branch campuses; Foreign universities; Service quality; Malaysia; Satisfaction; Transnational higher education; Higher education; School environment; Perceptions; College campuses; Branches; Quality of education |
Abstract | The aim of this research is to present the determinants of students' perceptions of quality and experience of study at international branch campuses in Malaysia, a country that is set to become an academic hub in Asia. This study used a multi-method approach for data collection. The respondents comprised 245 students (both undergraduate and postgraduate) from six renowned international branch campuses operating in the country - three from Australia, two from the UK and one from India. In addition, a total of 21 face-to-face interviews were conducted after the survey. The results revealed that across the seven dimensions examined concerning education and non-education qualities - university reputation/image, programme quality, lecturers and teaching quality, student learning environment, effective use of technology, counselling and academic advising support, and social life (direct/indirect) facilities - the students were largely satisfied. The paper adds to the existing body of research on higher education service quality, particularly on students' perceptions and expectations of international branch campuses. |
Erfasst von | OLC |
Update | 2022/1/02 |