The Community College Website as Virtual Advisor: A Usability Study

Autor/inn/en	Margolin, Jonathan; Miller, Shazia Rafiullah; Rosenbaum, James E.
Titel	The Community College Website as Virtual Advisor: A Usability Study
Quelle	In: Community College Review, 41 (2013) 1, S.44-62 (19 Seiten)Infoseite zur Zeitschrift PDF als Volltext Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	0091-5521
DOI	10.1177/0091552112471844
Schlagwörter	Community Colleges; Internet; Video Technology; Protocol Analysis; Usability; Higher Education; Two Year Colleges; Web Sites; Vocational Education; Careers; Enrollment; College Students; Testing; Evaluation; Interviews; Disadvantaged Youth; Minority Group Students; Educational Attainment; Graduation; Student Personnel Services; California + Suchen Sie Ihr Suchwort? Community college; Community College; Hochschulbildung; Hochschulsystem; Hochschulwesen; Web-Design; Ausbildung; Berufsbildung; Career; Karriere; Einschulung; Collegestudent; Testdurchführung; Testen; Evaluierung; Interviewing; Interviewtechnik; Benachteiligter Jugendlicher; Bildungsabschluss; Bildungsgut; Abschluss; Graduierung; Kalifornien
Abstract	This study explored whether community college websites are a useful medium for providing knowledge relevant to degree completion. Ten community students used one of three community college websites to answer 10 questions about occupational degree programs. A facilitator asked participants to think aloud while using the website to answer these questions; their responses were video-recorded and coded in terms of correctness of answers and types of usability problems encountered. The findings suggest that participants frequently encountered problems with finding and understanding information needed to understand degree selection and completion. The content analysis of these problems yields several suggestions for improving the usability of community college websites for answering common questions about degree completion. (Contains 3 tables.) (As Provided).
Anmerkungen	SAGE Publications. 2455 Teller Road, Thousand Oaks, CA 91320. Tel: 800-818-7243; Tel: 805-499-9774; Fax: 800-583-2665; e-mail: journals@sagepub.com; Web site: http://sagepub.com
Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2017/4/10