A Method of Predicting Queuing at Library Online PCs

Autor/in	Beranek, Lea G.
Titel	A Method of Predicting Queuing at Library Online PCs
Quelle	In: Australian Academic & Research Libraries, 37 (2006) 4, S.260-272 (13 Seiten) PDF als Volltext Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	0004-8623
Schlagwörter	Academic Libraries; Research Libraries; Delivery Systems; Use Studies; Usability; Time Perspective; Time Management; Library Development; Library Networks; Library Services; Computer Centers; Online Catalogs; Library Research; Information Theory; Data Analysis; Statistical Data; Performance Technology + Suchen Sie Ihr Suchwort? College; Colleges; University; Universities; Libary; Libraries; Hochschule; Fachhochschule; Universität; Bibliothek; Hochschulbibliothek; Auslieferung; Benutzerschulung; Zeitbezug; Zeitmanagement; Bibliotheksplanung; Bibliotheksarbeit; Online catalog; Online catalogue; Online catalogues; Online-Katalog; Informationstheorie; Auswertung
Abstract	On-campus networked personal computer (PC) usage at La Trobe University Library was surveyed during September 2005. The survey's objectives were to confirm peak usage times, to measure some of the relevant parameters of online PC usage, and to determine the effect that 24 new networked PCs had on service quality. The survey found that clients queued for an online PC an average of 11 minutes during peak usage times. It was predicted that if 24 more online PCs were made available, the longest delay would be just one minute during busiest periods, if the other relevant parameters were constant. The method used to analyse the data was adapted from Erlang queuing formulae. (Contains 18 notes and 6 tables.) (As Provided).
Anmerkungen	Australian Library and Information Association. P.O. Box 6335 Kingston 2604, Australia. Tel: +61-2-6215-8222; Fax: +61-2-6282-2249; e-mail: enquiry@alia.org.au; Web site: http://www.alia.org.au
Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2017/4/10