Implementation and Use of the Reference Analytics Module of LibAnswers

Autor/inn/en	Flatley, Robert; Jensen, Robert Bruce
Titel	Implementation and Use of the Reference Analytics Module of LibAnswers
Quelle	In: Journal of Electronic Resources Librarianship, 24 (2012) 4, S.310-315 (6 Seiten) PDF als Volltext Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	1941-126X
Schlagwörter	Academic Libraries; Program Implementation; Reference Services; Library Research; Technology Uses in Education; Use Studies; Computer Software Reviews; Computer System Design; Best Practices; Statistical Data; Statistical Surveys; Data Analysis; Data Collection; Performance Factors; Library Development; Pennsylvania + Suchen Sie Ihr Suchwort? College; Colleges; University; Universities; Libary; Libraries; Hochschule; Fachhochschule; Universität; Bibliothek; Hochschulbibliothek; Literaturdienst; Technology enhanced learning; Technology aided learning; Technologieunterstütztes Lernen; Benutzerschulung; Statistische Erhebung; Auswertung; Data capture; Datensammlung; Leistungsindikator; Bibliotheksplanung
Abstract	Academic libraries have traditionally collected reference statistics using hash marks on paper. Although efficient and simple, this method is not an effective way to capture the complexity of reference transactions. Several electronic tools are now available to assist libraries with collecting often elusive reference data--among them homegrown Access databases, the open-source Libstats and its hosted version Gimlet, and Springshare's Reference Analytics module, an add-on to its popular LibAnswers product. Reference Analytics allows libraries to customize a Web-based interface for tracking reference data. In this article, the authors discuss their particular setup and use of the tool as well as how some of their sister libraries in the Pennsylvania State System of Higher Education are using it. Because shifting from a limited paper-based system to a robust online tool dramatically impacts the kind of data they can collect and present, they will conclude with some questions about potential benefits and limitations of this type of instrument in a "culture of assessment." (ERIC).
Anmerkungen	Routledge. Available from: Taylor & Francis, Ltd. 325 Chestnut Street Suite 800, Philadelphia, PA 19106. Tel: 800-354-1420; Fax: 215-625-2940; Web site: http://www.tandf.co.uk/journals
Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2017/4/10