Literaturnachweis - Detailanzeige
Autor/inn/en | Goomas, David T.; Smith, Stuart M.; Ludwig, Timothy D. |
---|---|
Titel | Business Activity Monitoring: Real-Time Group Goals and Feedback Using an Overhead Scoreboard in a Distribution Center |
Quelle | In: Journal of Organizational Behavior Management, 31 (2011) 3, S.196-209 (14 Seiten)
PDF als Volltext |
Sprache | englisch |
Dokumenttyp | gedruckt; online; Zeitschriftenaufsatz |
ISSN | 0160-8061 |
DOI | 10.1080/01608061.2011.589715 |
Schlagwörter | Employer Employee Relationship; Feedback (Response); Synchronous Communication; Goal Orientation; Labor Standards; Visual Aids; Job Satisfaction; Time Management; Cost Effectiveness; Productivity |
Abstract | Companies operating large industrial settings often find delivering timely and accurate feedback to employees to be one of the toughest challenges they face in implementing performance management programs. In this report, an overhead scoreboard at a retailer's distribution center informed teams of order selectors as to how many tasks were completed, how many tasks were in queue, and how their team performance measured up against engineered labor standards. Results indicated that group-based immediate feedback can have a substantial impact on performance. Productivity for order selectors (n = 36) assigned to four pick zones increased by an average of 10.25% after intervention. The role of the Organizational Behavior Management experimenter and practitioner in linking business activity monitoring and engineered labor standards in order to accelerate key operational processes was examined. (Contains 3 figures and 1 table.) (As Provided). |
Anmerkungen | Routledge. Available from: Taylor & Francis, Ltd. 325 Chestnut Street Suite 800, Philadelphia, PA 19106. Tel: 800-354-1420; Fax: 215-625-2940; Web site: http://www.tandf.co.uk/journals |
Erfasst von | ERIC (Education Resources Information Center), Washington, DC |
Update | 2017/4/10 |