Information Found and Not Found: What University Websites Tell Students

Autor/inn/en	Meyer, Katrina A.; Jones, Stephanie
Titel	Information Found and Not Found: What University Websites Tell Students
Quelle	In: Online Journal of Distance Learning Administration, 14 (2011) 3 PDF als Volltext Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	1556-3847
Schlagwörter	Graduate Students; Student Attitudes; Adult Students; User Needs (Information); User Satisfaction (Information); Usability; Web Sites; Computer Software Evaluation; Audience Awareness; Qualitative Research; Mail Surveys; Online Courses; Blended Learning; Content Analysis; Tennessee; Texas + Suchen Sie Ihr Suchwort? Graduate Study; Student; Students; Aufbaustudium; Graduiertenstudium; Hauptstudium; Studentin; Schülerverhalten; Adult; Adults; Erwachsenenalter; Schüler; Schülerin; Benutzerbedürfnis; Benutzerfreundlichkeit; Web-Design; Softwareanalyse; Qualitative Forschung; Erhebungsinstrument; Online course; Online-Kurs; Inhaltsanalyse
Abstract	This study investigates how graduate students experience their university websites, or the institutional "virtual face." The sample included graduate students admitted to online and blended higher education programs at Texas Tech University and the University of Memphis. A total of 42 students provided open-ended answers to questions about information they needed, could not find, or found with much effort. Their responses paint a picture of adult students who often struggle to find basic information or services (e.g., email login, registration) on institutional websites that are important functions for graduate students. They were also asked what messages the websites produced and should produce and who the intended audience was. The students perceive the audience to be students, but still find the messages mostly to be about marketing the institution rather than addressing their functional needs. (Contains 6 tables.) (As Provided).
Anmerkungen	State University of West Georgia. 1601 Maple Street, Honors House, Carrollton, GA 30118. Tel: 678-839-5489; Fax: 678-839-0636; e-mail: distance@westga.edu; Web site: http://www.westga.edu/~distance/ojdla
Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2017/4/10