A New Lean Paradigm in Higher Education: A Case Study

Autor/in	Doman, Mark S.
Titel	A New Lean Paradigm in Higher Education: A Case Study
Quelle	In: Quality Assurance in Education: An International Perspective, 19 (2011) 3, S.248-262 (15 Seiten)Infoseite zur Zeitschrift PDF als Volltext Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	0968-4883
DOI	10.1108/09684881111158054
Schlagwörter	Higher Education; Models; Industry; Grades (Scholastic); Change; Task Analysis; Theory Practice Relationship; Undergraduate Students; Team Training; Total Quality Management; Learning Experience; Efficiency; Time Management; Error Correction; Systems Approach; Administrative Change + Suchen Sie Ihr Suchwort? Hochschulbildung; Hochschulsystem; Hochschulwesen; Analogiemodell; Industrie; Notenspiegel; Wandel; Aufgabenanalyse; Theorie-Praxis-Beziehung; Teamcoaching; Quality management; Qualitätsmanagement; Lernerfahrung; Effectiveness; Effektivität; Wirkungsgrad; Zeitmanagement; Korrektur; Systemischer Ansatz
Abstract	Purpose: This case study aims to demonstrate that lean principles and practices utilized in industry can be successfully applied to improve higher education administrative processes through an innovative and engaging learning experience involving undergraduate students. Design/methodology/approach: This is a first-hand account by the instructor of a small group of undergraduate students in a seminar course working as a team to identify waste and redesign the university's grade change administrative process. Findings: This case study found that a small group of undergraduate students can quickly learn basic lean principles, tools and practices, and reinforce that learning by applying them in a team effort to significantly improve a university administrative process. Practical implications: With the changing higher education environment, where efficiency and effectiveness have become more imperative due to increasing budget constraints and competition for students, this case study shows that students can play a major role in the improvement of university administrative processes while at the same time gaining new knowledge and skills that are highly valued in industry. Originality/value: This case study confirms an opportunity for universities to create a valuable learning experience for their undergraduate students, by involving them in improving the administrative processes of the university. (Contains 5 figures.) (As Provided).
Anmerkungen	Emerald. One Mifflin Place Suite 400, Harvard Square, Cambridge, MA 02138. Tel: 617-576-5782; e-mail: america@emeraldinsight.com; Web site: http://www.emeraldinsight.com
Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2017/4/10