Student Feedback on Tutor and Academic Support of Wawasan Open University: A Four-Semester Study

Autor/inn/en	Ng, Wai-Kong; Kong, Sow-Lai
Titel	Student Feedback on Tutor and Academic Support of Wawasan Open University: A Four-Semester Study
Quelle	In: Quarterly Review of Distance Education, 10 (2009) 4, S.363-379 (17 Seiten) PDF als Volltext Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	1528-3518
Schlagwörter	Feedback (Response); Open Universities; Distance Education; Tutors; Nontraditional Students; Academic Support Services; Student Personnel Services; Standards; Electronic Learning; Web Based Instruction; Online Courses; Educational Policy; Educational Practices; Educational Strategies; Foreign Countries; Integrated Learning Systems; Student Surveys; Questionnaires; College Faculty; College Instruction; Developing Nations; Malaysia; Wisconsin + Suchen Sie Ihr Suchwort? Offene Universität; Distance study; Distance learning; Fernunterricht; Förderlehrer; Lehrender; Tutor; Standard; Web Based Training; Online course; Online-Kurs; Politics of education; Bildungspolitik; Bildungspraxis; Lehrstrategie; Ausland; Schülerbefragung; Fragebogen; Fakultät; Hochschullehre; Developing country; Developing countries; Entwicklungsland
Abstract	Standards for academic and student support services (SSS) in distance education as identified by the University of Wisconsin System Administration Board of Regents were applied to the SSS provided by the Wawasan Open University (WOU). A student feedback survey conducted over 4 semesters confirmed that WOU's SSS had been positively received and that there was a slight down trending of means of statements representing the SSS by the third semester, but had rebounded to a higher mean by the fourth semester. It is concluded that the SSS represented by the six core areas of SSS for open and distance learning institutions (i.e., face-to-face tutorials, telephone tutoring/e-mail, regional learning centers, course materials, tutor-marked assignments, and learning management system) are providing adequate support to the students. Samples of the qualitative feedback also attest to the support provided. (Contains 13 tables and 2 figures.) (As Provided).
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Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2017/4/10