Collateral Damage: Interlibrary Loan Lending Denials

Autor/in	Leykam, Andrew
Titel	Collateral Damage: Interlibrary Loan Lending Denials
Quelle	In: Journal of Access Services, 6 (2009) 4, S.446-458 (13 Seiten) PDF als Volltext Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	1536-7967
Schlagwörter	Library Services; Incidence; Library Materials; Library Networks; Library Policy; Library Administration; Policy Analysis; Statistical Data; Data Interpretation; Access to Information; Academic Libraries; New York + Suchen Sie Ihr Suchwort? Bibliotheksarbeit; Vorkommen; Politikfeldanalyse; Data evaluation; Datenauswertung; College; Colleges; University; Universities; Libary; Libraries; Hochschule; Fachhochschule; Universität; Bibliothek; Hochschulbibliothek
Abstract	The intent of this paper is to explore the potential of utilizing interlibrary loan (ILL) data relating to lending denials to improve ILL services while highlighting institutional policies that have a negative impact on lending fulfillment rates. Reasons for denial as well as the types of requests being denied are reviewed. In addition, the author explores lending denials on the item and transition level to establish a frequency of denial. The author argues that frequency of denial can be a useful tool for identifying institutional policies that have a negative impact on ILL lending fulfillment and provide a targeted response to lending denials within the institution. (Contains 2 figures.) (As Provided).
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Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2017/4/10