Digging Deeper: Crisis Management in the Coal Industry

Autor/inn/en	Miller, Barbara M.; Horsley, J. Suzanne
Titel	Digging Deeper: Crisis Management in the Coal Industry
Quelle	In: Journal of Applied Communication Research, 37 (2009) 3, S.298-316 (19 Seiten) PDF als Volltext Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	0090-9882
Schlagwörter	Fuels; Crisis Management; Death; Administrator Behavior; Risk; Industry; Business Communication; Economic Impact; Organizational Culture; Knowledge Management; Public Opinion; Negative Attitudes; Reliability; Qualitative Research; Interviews; Occupational Safety and Health; Mass Media Effects; Mass Media Role; Environmental Influences + Suchen Sie Ihr Suchwort? Treibstoff; Krisenmanagement; Sterbefall; Tod; Todesfall; Risiko; Industrie; Unternehmenskommunikation; Ökonomische Determinanten; Unternehmenskultur; Wissensmanagement; Öffentliche Meinung; Negative Fixierung; Reliabilität; Qualitative Forschung; Interviewing; Interviewtechnik; Occupational safety; Arbeitssicherheit; Environmental influence; Umwelteinfluss
Abstract	This study explores crisis management/communication practices within the coal industry through the lens of high reliability organization (HRO) concepts and sensemaking theory. In-depth interviews with industry executives and an analysis of an emergency procedures manual were used to provide an exploratory examination of the status of crisis management within this industry, a context in which crisis management/communication may be viewed as an opportunity to improve existing negative perceptions or generate more favorable attitudes among stakeholders. Findings suggest that although companies place great emphasis on the technical response to a crisis, the lack of crisis communication components in overall planning strategies prevents some companies from being able to adequately respond to a crisis situation. (As Provided).
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Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2017/4/10