Bureaucratic and Cultural Barriers That Impede Optimal Management in Administrative Processes in Public Universities in Peru

Autor/inn/en	Coral, Marco A.; Bernuy, Augusto E.
Titel	Bureaucratic and Cultural Barriers That Impede Optimal Management in Administrative Processes in Public Universities in Peru
Quelle	In: International Journal of Adult Education and Technology, 13 (2022) 1, (21 Seiten) PDF als Volltext Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	2643-7996
Schlagwörter	Barriers; Cultural Influences; Foreign Countries; State Universities; Public Service; Administrative Organization; Educational Change; Data Analysis; School Business Relationship; School Community Relationship; Educational Quality; Reputation; Information Technology; Technology Integration; Information Systems; College Administration; Computer Software; Student Attitudes; Computational Linguistics; Graduate Students; Undergraduate Students; Academic Degrees; Electronic Mail; Administrator Attitudes; Peru + Suchen Sie Ihr Suchwort? Cultural influence; Kultureinfluss; Ausland; Staatliche Universität; Public services; Öffentlicher Sozialdienst; Bildungsreform; Auswertung; Quality of education; Bildungsqualität; Informationstechnologie; College administrators; Hochschulverwaltung; Schülerverhalten; Linguistics; Computerlinguistik; Graduate Study; Student; Students; Aufbaustudium; Graduiertenstudium; Hauptstudium; Studentin; Degree; Degrees; Academic level graduation; Akademischer Grad; Hochschulabschluss; Elektronischer Briefkasten
Abstract	The administrative processes are defined by the single text of administrative procedures (TUPA), which guarantee the delivery of services to users. Unfortunately, in the public university there are barriers that affect their execution generating considerable delays. The success in the issuance of services is measured by the level of service and proactive management towards the user. However, the interested party is neglected privileging the personal interest in internal management instead of public service. A diagnosis based on data analysis is carried out to determine the factors related to cultural barriers and bureaucratic barriers, based on the behavior of the processes of degrees and titles at the Universidad Nacional Mayor de San Marcos with linear regression and text mining techniques. Problems of administrative and technological management and negative impact on the execution of processes are shown. It is justified to continue the research with a proposed solution in the framework of digital transformation, where the user is the center of the process. (As Provided).
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Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2024/1/01