Important Factors in Measuring Learners' Satisfaction and Continuance Intention in Open And Distance Learning (ODL) Institutions

Autor/inn/en	Masrani, Saiful Ahmad; Mohd Amin, Mohd Rushidi; Sivakumaran, Vinesh Maran; Piaralal, Shishi Kumar
Titel	Important Factors in Measuring Learners' Satisfaction and Continuance Intention in Open And Distance Learning (ODL) Institutions
Quelle	In: Higher Education, Skills and Work-based Learning, 13 (2023) 3, S.587-608 (22 Seiten) PDF als Volltext Verfügbarkeit
Zusatzinformation	ORCID (Masrani, Saiful Ahmad)
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	2042-3896
DOI	10.1108/HESWBL-12-2022-0274
Schlagwörter	College Students; Learning Management Systems; Open Education; Distance Education; Student Attitudes; Student Satisfaction; Intention; Academic Persistence; Foreign Countries; Models; Interpersonal Relationship; Justice; Information Needs; Measurement; Malaysia + Suchen Sie Ihr Suchwort? Collegestudent; Offene Erziehung; Offener Unterricht; Distance study; Distance learning; Fernunterricht; Schülerverhalten; Ausland; Analogiemodell; Interpersonal relation; Interpersonal relations; Interpersonelle Beziehung; Zwischenmenschliche Beziehung; Gerechtigkeit; Information need; Informationsbedürfnis; Messverfahren
Abstract	Purpose: The aim of this study is to explore and establish the relationships between justice dimensions, expectation-confirmation model (ECM) and continuance intention and also to examine the mediating effect of learners' satisfaction and perceived usefulness toward continuance intentions of the university learning management system (LMS) within open and distance learning (ODL) context. Design/methodology/approach: A cross-sectional research design was used, and the data were collected from a sample of 366 respondents utilizing the online survey questionnaire approach. Hypotheses were tested using the partial least square (PLS) SEM technique. Findings: The findings reveal that justice dimensions (distributive, procedural, interpersonal and informational justice) have a significant relationship with learners' satisfaction. Performance confirmation have significant relationship with learners' satisfaction and perceived usefulness. Perceived usefulness has a direct significant relationship toward learners' satisfaction, and learners' satisfaction has a direct significant relationship toward continuance intention. For mediation analysis, learners' satisfaction was found to have a mediation effect in the relationship between the justice dimensions and continuance intention. Learners' satisfaction was also found to have a mediation effect on the relationship between performance conformation and continuance intention. However, learners' satisfaction was found not to have a mediation effect on the relationship between perceived usefulness and continuance intention, and perceived usefulness does not have a mediation effect in the relationship of performance confirmation and learners' satisfaction. Originality/value: This study advances knowledge and provides valuable insights to practitioners and academic scholars to have a better understanding of the effective attributes of the university LMS, and also to maximize the revenues and the sustainability of the institutions in long term, especially in the 21st century. (As Provided).
Anmerkungen	Emerald Publishing Limited. Howard House, Wagon Lane, Bingley, West Yorkshire, BD16 1WA, UK. Tel: +44-1274-777700; Fax: +44-1274-785201; e-mail: emerald@emeraldinsight.com; Web site: http://www.emerald.com/insight
Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2024/1/01