An IT Start-Up Meets a Conglomerate -- The Integration Challenge

Autor/in	Ghosh, Biswadip
Titel	An IT Start-Up Meets a Conglomerate -- The Integration Challenge
Quelle	In: Information Systems Education Journal, 20 (2022) 3, S.19-26 (8 Seiten) PDF als Volltext kostenfreie Datei Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
Schlagwörter	Information Technology; Entrepreneurship; Organizational Change; Business; Computer Software; Institutional Mission; Automation; Change Strategies; Consultation Programs; Stakeholders; Conflict; Organizational Development + Suchen Sie Ihr Suchwort? Informationstechnologie; Unternehmungsgeist; Organisationswandel; Business studies; Wirtschaft; Betriebswirtschaft; Lösungsstrategie; Fachberatung; Konflikt; Organisationsentwicklung
Abstract	This case is a narrative of the acquisition of HIRA, a healthcare IT startup, by Conversant, a large global consulting powerhouse from a few years back. The clash of two different company cultures, their conflicting business strategies, different IT infrastructures, and very different customer sets created significant challenges in their integration after the acquisition. The case requires the reader to analyze the initial backlash from multiple stakeholders and then to formulate an integration project and systems architecture to successfully support the aligned business goals. The strategic vision of the merger provides an articulation of the ideal state of resource usage (human and technology) and a context for decision-making to select joint strategic initiatives to implement in order to achieve the desired integration successfully. When HIRA was acquired by Conversant, a global conglomerate with significant offshore personnel, a service area of HIRA needed to be automated to improve their business profitability. This was more easily conceptualized and realized when HIRA leaders applied metrics to their information technology service management processes. This complex integration project could only succeed through the active participation and leadership of both companies and by carefully addressing their conflicting strategies, policies, cultures, technology and human resources. (As Provided).
Anmerkungen	Information Systems and Computing Academic Professionals. Box 488, Wrightsville Beach, NC 28480. e-mail: publisher@isedj.org; Web site: http://isedj.org
Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2024/1/01