Student E-Learning Service Quality, Satisfaction, Commitment and Behaviour towards Finance Courses in COVID-19 Pandemic

Autor/inn/en	Ali, Muhammad; Puah, Chin-Hong; Fatima, Shafaque; Hashmi, Anum; Ashfaq, Muhammad
Titel	Student E-Learning Service Quality, Satisfaction, Commitment and Behaviour towards Finance Courses in COVID-19 Pandemic
Quelle	In: International Journal of Educational Management, 36 (2022) 6, S.892-907 (16 Seiten)Infoseite zur Zeitschrift PDF als Volltext Verfügbarkeit
Zusatzinformation	ORCID (Ali, Muhammad) ORCID (Puah, Chin-Hong) ORCID (Ashfaq, Muhammad)
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	0951-354X
DOI	10.1108/IJEM-04-2021-0133
Schlagwörter	Foreign Countries; College Students; Student Attitudes; Student Satisfaction; Electronic Learning; Student Behavior; Money Management; Courses; Pandemics; COVID-19; Educational Quality; Pakistan + Suchen Sie Ihr Suchwort? Ausland; Collegestudent; Schülerverhalten; Student behaviour; Kursangebot; Quality of education; Bildungsqualität
Abstract	Purpose: This research investigates the relationship between e-learning service quality dimensions, student e-learning satisfaction, commitment and behaviour towards finance courses in higher education institutes of Pakistan. Design/methodology/approach: Due to specific study objectives, the authors gathered sample data of 359 university students who were enrolled in the traditional learning system and shifted to the e-learning environment. The study employed partial least squares-structural equation modelling (PLS-SEM) based approach using Smart PLS version 3.0. Findings: The results indicated that out of four e-learning service quality dimensions, three dimensions (system quality, course material and instructor quality, information technology (IT) and support service quality) positively impacted student e-learning satisfaction. The other dimension of e-learning service quality (course website quality) showed a positive but insignificant effect on e-learning satisfaction. Additionally, e-learning satisfaction was positively related to e-learning commitment, which, in turn, has a positive and significant influence on student e-learning behaviour towards finance courses. Originality/value: Overall, the study's findings provide useful policy implications for higher education institutes, particularly in the coronavirus disease 2019 (COVID-19) pandemic. (As Provided).
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Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2024/1/01