Engaging Gen Z in Professional Selling: A Systematic Literature Review

Autor/inn/en	Loring, Andrew; Wang, Jia
Titel	Engaging Gen Z in Professional Selling: A Systematic Literature Review
Quelle	In: European Journal of Training and Development, 46 (2022) 5-6, S.413-433 (21 Seiten)Infoseite zur Zeitschrift PDF als Volltext Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	2046-9012
DOI	10.1108/EJTD-07-2020-0120
Schlagwörter	Age Groups; Sales Occupations; Literature Reviews; Recruitment; Mentors; Individual Characteristics; Human Resources; Labor Force Development + Suchen Sie Ihr Suchwort? Age grop; Altersgruppe; Recruiting; Rekrutierung; Personality characteristic; Personality traits; Persönlichkeitsmerkmal; Humankapital; Arbeitskräftebestand
Abstract	Purpose: Employee engagement literature pertaining to professional salespeople has revealed several antecedents and consequences that lead to greater performance and turnover reduction. However, engagement literature in the field of human resource development (HRD) does not account for Generation Z (Gen Z), the latest in the workforce who has been noted to be vastly different from previous generations. This study aims to explore how to engage Gen Z in the context of professional selling by identifying the antecedents and consequences of employee engagement based on individual characteristics and organizational needs of this group. Design/methodology/approach: A systematic literature review was conducted. In total, 21 papers relevant to employee engagement, professional selling and Gen Z were critically analyzed. Findings: Findings indicate that Gen Z's organizational need for mentoring and their individual characteristic of wanting job control and ownership are vital antecedents that could increase employee engagement. In addition, competitive rewards are important consequences that could improve individual sales performance. Practical implications: HRD practitioners and organizational leaders must understand the unique characteristics of Gen Z to effectively engage them in the workplace. For sales organizations, there is a critical need to offer mentoring opportunities and competitive rewards from the start of Gen Z salespeople's employment. Originality/value: This research expands current engagement literature by addressing an emerging, under-explored issue -- how to engage the newest workforce, Gen Z, in the context of professional selling. (As Provided).
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Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2024/1/01