Identifying English Language Needs among Administrative Support Staff in a Malaysian Public University: A Preliminary Study

Autor/inn/en	Husin, Mohd Zulfadli Mat; Radzuan, Noor Raha Mohd
Titel	Identifying English Language Needs among Administrative Support Staff in a Malaysian Public University: A Preliminary Study
Quelle	In: English Language Teaching Educational Journal, 4 (2021) 3, S.199-212 (14 Seiten) PDF als Volltext kostenfreie Datei Verfügbarkeit
Zusatzinformation	ORCID (Radzuan, Noor Raha Mohd)
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	2621-6485
Schlagwörter	Second Language Learning; Second Language Instruction; English (Second Language); Language Proficiency; Work Environment; Higher Education; Language Skills; State Universities; Communication Skills; Content Analysis; Language Usage; Foreign Students; Foreign Nationals; Writing Improvement; Staff Development; Office Occupations; School Personnel; Foreign Countries; Malaysia + Suchen Sie Ihr Suchwort? Zweitsprachenerwerb; Fremdsprachenunterricht; English as second language; English; Second Language; Englisch als Zweitsprache; Language skill; Language skills; Sprachkompetenz; Arbeitsmilieu; Hochschulbildung; Hochschulsystem; Hochschulwesen; Staatliche Universität; Kommunikationsstil; Inhaltsanalyse; Sprachgebrauch; Ausländer; Ausländerin; Personnel development; Personalentwicklung; Clerical occupations; Büroberuf; Schulpersonal; Ausland
Abstract	English skills particularly in conversation are essential in workplace situations especially in the context of higher learning institutions. Little attention is being given to examining the needs of English communication skills and issues related to administrative support staff at their workplace particularly at public universities. A questionnaire was adopted to gauge the English language needs of support staff, their English skills perception as well as usage at the workplace. Data were collected from a group of 40 support administrative staff from Universiti Malaysia Kelantan (UMK) involving three administrative departments. The findings were gathered using survey and analyzed using content descriptive analysis. The results of the study revealed that the majority of the respondents strongly agreed that having a good English ability will increase their chance of being promoted to a higher position. Data also revealed that staff use English mostly during interaction with foreign staff and students. In addition, staff perceived that they need to improve their English writing skills the most. This study hopes to give better insight towards English proficiency among administrative support staff and explicit policy on English language at workplace. Therefore, English continuous professional development programmes should be developed and introduced to assist in improving their English language abilities. (As Provided).
Anmerkungen	Universitas Ahmad Dahlan. Kampus 4 UAD, Jl. Ringroad Selatan, Tamanan, Bantul Yogyakarta, 55166 Indonesia. e-mail: eltej@pbi.uad.ac.id; Web site: http://journal2.uad.ac.id/index.php/eltej/index
Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2024/1/01