Analyzing Service Divide in Academic Libraries for Better Serving Disabled Patrons Using Assistive Technologies

Autor/inn/en	Potnis, Devendra; Mallary, Kevin
Titel	Analyzing Service Divide in Academic Libraries for Better Serving Disabled Patrons Using Assistive Technologies
Quelle	In: College & Research Libraries, 82 (2021) 6, S.879-898 (20 Seiten) PDF als Volltext Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	0010-0870
Schlagwörter	Use Studies; Academic Libraries; Disabilities; Assistive Technology; Library Services; Knowledge Level; Institutional Characteristics; Technology Uses in Education; Computer Software; Library Equipment + Suchen Sie Ihr Suchwort? Benutzerschulung; College; Colleges; University; Universities; Libary; Libraries; Hochschule; Fachhochschule; Universität; Bibliothek; Hochschulbibliothek; Handicap; Behinderung; Bibliotheksarbeit; Wissensbasis; Technology enhanced learning; Technology aided learning; Technologieunterstütztes Lernen
Abstract	Academic libraries invest thousands of dollars in assistive technologies (AT) for enhancing the delivery of information services to disabled patrons. However, offering AT might not result in their use by the patrons who need them, thereby leading to a service divide. The analysis of qualitative responses, including more than 1,400 quotations, elicited from academic library administrators and librarians in 186 public universities across the United States, reveals that academic libraries encounter 51 challenges related to the knowledge and skills of librarians, hardware and software concerns, institutional factors, finances, and external actors, when serving disabled patrons with AT. Finally, the researchers propose 15 solutions for bridging this service divide. (As Provided).
Anmerkungen	Association of College and Research Libraries. 50 East Huron Street, Chicago, IL 60611. e-mail: acrl@ala.org; Web site: http://crl.acrl.org
Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2024/1/01