Role and Process Change and Satisfaction with an Educational and Developmental Psychologist Telehealth Service for Rural Children

Autor/inn/en	Campbell, Jessica; Theodoros, Deborah; Russell, Trevor; Hartley, Nicole; Gillespie, Nicole
Titel	Role and Process Change and Satisfaction with an Educational and Developmental Psychologist Telehealth Service for Rural Children
Quelle	In: Educational and Developmental Psychologist, 38 (2021) 1, S.143-157 (15 Seiten) PDF als Volltext Verfügbarkeit
Zusatzinformation	ORCID (Campbell, Jessica) ORCID (Russell, Trevor)
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	2059-0776
DOI	10.1080/20590776.2021.1915097
Schlagwörter	Rural Areas; Access to Health Care; Child Health; Program Effectiveness; Interdisciplinary Approach; Mental Health; Therapy; Satisfaction; Parent Attitudes; Interaction; Technology Uses in Education; Developmental Psychology; Telecommunications; Children; Adolescents; Foreign Countries; Counseling; Australia + Suchen Sie Ihr Suchwort? Rural area; Ländlicher Raum; Fächerübergreifender Unterricht; Fächerverbindender Unterricht; Interdisziplinarität; Psychohygiene; Therapie; Zufriedenheit; Elternverhalten; Interaktion; Technology enhanced learning; Technology aided learning; Technologieunterstütztes Lernen; Entwicklungspsychologie; Telekommunikationstechnik; Child; Kind; Kinder; Adolescent; Adolescence; Adoleszenz; Jugend; Jugendalter; Jugendlicher; Ausland; Counselling; Beratung; Australien
Abstract	Objectives: This study explored a new telehealth educational and development psychologist (EDP) service 10 provided as part of a multidisciplinary team to rural families. We aimed: (1) to examine the role and process changes made in telehealth consults compared to in-person consults, and (2) to evaluate the satisfaction of key stakeholders with the telehealth service. Method: We used an exploratory qualitative case study design involving care observations, semi-structured interviews and satisfaction surveys. Participants were (i) one EDP, four multidisciplinary team (MDT) members and six service managers 15 employed by BUSHkids, a not-for-profit health service in Queensland, Australia; and (ii) 23 parents of 20 children enrolled in the service. Results: Telepsychology involved major additions to in-person roles and processes, including the creation of a telehealth facilitator role. Key role and process changes were identified: (1) extending MDT roles to assist the EDP with clinical data collection and extending parent roles to act as co-therapists; (2) increased clinician processes focused around maintaining 20 therapeutic presence through verbal interaction strategies and creating shared virtual spaces; and (3) increased routines and documentation demonstrated in extra EDP preparation time, additional technology sub-routines, and more correspondence between team members. Service satisfaction was rated as moderate-high by the EDP, MDT, and parents. Conclusions: Telepsychology, while requiring significant practice change, was an acceptable way to delivery educational and developmental psychology services. (As Provided).
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Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2024/1/01