Student Support Service Excellence Evaluation: Balancing the Iron Triangle of Accessibility, Cost-Effectiveness and Quality?

Autor/inn/en	Nsamba, Asteria; Bopape, Angie; Lebeloane, Bongi; Lekay, Laetitia
Titel	Student Support Service Excellence Evaluation: Balancing the Iron Triangle of Accessibility, Cost-Effectiveness and Quality?
Quelle	In: Open Praxis, 13 (2021) 1, S.37-52 (16 Seiten) PDF als Volltext kostenfreie Datei Verfügbarkeit
Zusatzinformation	ORCID (Nsamba, Asteria)
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	2304-070X
Schlagwörter	Academic Support Services; Program Evaluation; Cost Effectiveness; Foreign Countries; College Students; Educational Facilities; Educational Quality; Open Education; Distance Education; Use Studies; South Africa + Suchen Sie Ihr Suchwort? Programme evaluation; Programmevaluation; Kosten-Nutzen-Analyse; Kosten-Nutzen-Denken; Ausland; Collegestudent; Bildungsstätte; Quality of education; Bildungsqualität; Offene Erziehung; Offener Unterricht; Distance study; Distance learning; Fernunterricht; Benutzerschulung; Südafrika; Süd-Afrika; Republik Südafrika; Südafrikanische Republik
Abstract	Recently, the University of South Africa widened access to academic facilities and services at one of its study centres. Although this is laudable and demonstrates a commitment by the university towards its students, it raises these three concerns (1) What is the occupancy rate of the facilities? (2) To what extent are these improved facilities cost-effective? (3) What is the quality of the services at these facilities? A modified iron triangle was employed to analyse and determine accessibility, cost-effectiveness and the quality of the facilities. Data mining techniques involving descriptive analysis indicated that the most utilised service facilities were the computer laboratories and the least utilised was the study space. Moreover, perceived service quality of the facilities was rated good to excellent by the majority of the respondents. The modified iron triangle was found to be useful in helping us understand Student Support Excellence Project's (SSEP) improvements at the identified study centre. (As Provided).
Anmerkungen	International Council for Open and Distance Education. Lilleakerveien 23, 0283 Oslo, Norway. Tel: +47-22-06-26-30; Fax: +47-22-06-26-31; e-mail: icde@icde.org; Web site: http://www.openpraxis.org
Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2024/1/01