Literaturnachweis - Detailanzeige
Autor/in | Decker, Emy Nelson |
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Titel | 'Whose Line Is It Anyway?' Using Improvisation to Hone Library Employees' Customer Service Skills |
Quelle | In: Education Libraries, 43 (2020) 1, (11 Seiten)
PDF als Volltext |
Zusatzinformation | ORCID (Decker, Emy Nelson) |
Sprache | englisch |
Dokumenttyp | gedruckt; online; Zeitschriftenaufsatz |
ISSN | 0148-1061 |
Schlagwörter | Creative Activities; Humor; Library Services; Library Personnel; Job Skills; Academic Libraries; Communication Skills; Job Training; Skill Development Humoristische Darstellung; Bibliotheksarbeit; Produktive Fertigkeit; College; Colleges; University; Universities; Libary; Libraries; Hochschule; Fachhochschule; Universität; Bibliothek; Hochschulbibliothek; Kommunikationsstil; Berufsqualifizierender Bildungsgang; Kompetenzentwicklung; Qualifikationsentwicklung |
Abstract | Improvisation is an effective tool for developing actors' skills. It can also be a powerful and unique means for enhancing customer service skills in the contemporary academic library environment. Interactions between library users and librarians / library staff can often be complicated and require excellent listening and communication skills. This article explores how improvisation training can help reinforce customer service skills while also enhancing team building, team cohesion, and interpersonal engagement skills for these library employees. Such exercises are not only enjoyable and entertaining for library employees, they also help develop essential skills which enhance their customer service interactions. (As Provided). |
Anmerkungen | Special Libraries Association, Education Division. 7918 Jones Branch Drive Suite 300, McLean, VA 22102. Tel: 703-647-4900; Fax: 703-506-3266. e-mail: sla@sla.org; Web site: http://educationlibraries.mcgill.ca/index |
Erfasst von | ERIC (Education Resources Information Center), Washington, DC |
Update | 2024/1/01 |