Case Study-Based Learning in Customer-Centric Operations Management: Unleashing the Potential of Experiential Learning and Accreditation

Autor/inn/en	Medini, Khaled; Szirbik, Nick; Ezzat, Omar
Titel	Case Study-Based Learning in Customer-Centric Operations Management: Unleashing the Potential of Experiential Learning and Accreditation
Quelle	In: Journal of Education for Business, 95 (2020) 5, S.297-306 (10 Seiten)Infoseite zur Zeitschrift PDF als Volltext Verfügbarkeit
Zusatzinformation	ORCID (Medini, Khaled)
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	0883-2323
DOI	10.1080/08832323.2019.1646701
Schlagwörter	Case Studies; Manufacturing; Experiential Learning; Management Development; Teaching Methods; Active Learning; Service Occupations; Business Administration Education; Guidelines; Accreditation (Institutions); Student Attitudes; Instructional Design; Management Systems; Engineering Education; Taxonomy; Needs Assessment; Foreign Countries; Europe + Suchen Sie Ihr Suchwort? Case study; Fallstudie; Case Study; Herstellung; Experiental learning; Erfahrungsorientiertes Lernen; Teaching method; Lehrmethode; Unterrichtsmethode; Aktives Lernen; Dienstleistungsberuf; Richtlinien; Accreditation; Institution; Institutions; Akkreditierung; Staatliche Anerkennung; Institut; Schülerverhalten; Lesson concept; Lessonplan; Unterrichtsentwurf; Ingenieurausbildung; Taxonomie; Bedarfsermittlung; Ausland; Europa
Abstract	The increasingly evolving context in manufacturing and service industries calls for more active learning approaches to easily grasp new business strategies, such as customer-centric operations management. The authors report on case-based courses about a specific customer-centric strategy namely mass customization. The courses echo the Kolb model for experiential learning and refer to guidelines about accreditation requirements. An analysis of the achievement of learning outcomes is realized based on student surveys. The authors witness the relevance of case-based learning in particular for customer-centric operations management. Furthermore, they put forth the accreditation as a relevant tool for fostering the implementation of experiential learning practices. (As Provided).
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Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2024/1/01