Video Modeling to Improve Customer Service Skills of an Employed Young Adult with Autism

Autor/inn/en	Bross, Leslie Ann; Travers, Jason C.; Munandar, Vidya D.; Morningstar, Mary
Titel	Video Modeling to Improve Customer Service Skills of an Employed Young Adult with Autism
Quelle	In: Focus on Autism and Other Developmental Disabilities, 34 (2019) 4, S.226-235 (10 Seiten) PDF als Volltext Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	1088-3576
DOI	10.1177/1088357618805990
Schlagwörter	Video Technology; Competition; Autism; Intervention; Evidence Based Practice; Retailing; Pervasive Developmental Disorders; Employment; Young Adults; Modeling (Psychology); Interpersonal Competence; Children; Intelligence Tests; Adjustment (to Environment); Behavior Rating Scales; Community Colleges; Nonprofit Organizations; Reliability; Service Occupations; Wechsler Intelligence Scale for Children; Vineland Adaptive Behavior Scales + Suchen Sie Ihr Suchwort? Wettkampf; Autismus; Warenwirtschaft; Dienstverhältnis; Young adult; Junger Erwachsener; Modeling; Modelling; Modellierung; Interpersonale Kompetenz; Child; Kind; Kinder; Intelligence test; Intelligenztest; Community college; Community College; Nonprofit-Organisation; Reliabilität; Dienstleistungsberuf
Abstract	Providing evidence-based interventions in competitive employment settings is critical to improve employment outcomes for individuals with autism. This study used a multiple baseline across behaviors design to enhance the customer service skills of a young adult with autism employed as a cashier at a retail store. Results indicated the use of customer service phrases increased contingent on delivery of corresponding video models. Implications for employing young adults with autism in community-based settings are discussed. (As Provided).
Anmerkungen	SAGE Publications and Hammill Institute on Disabilities. 2455 Teller Road, Thousand Oaks, CA 91320. Tel: 800-818-7243; Tel: 805-499-9774; Fax: 800-583-2665; e-mail: journals@sagepub.com; Web site: http://sagepub.com
Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2020/1/01