Inter-Institutional Differences in Defensive Stakeholder Management in Higher Education: The Case of Serbia

Autor/inn/en	Mampaey, Jelle; Brankovic, Jelena; Huisman, Jeroen
Titel	Inter-Institutional Differences in Defensive Stakeholder Management in Higher Education: The Case of Serbia
Quelle	In: Studies in Higher Education, 44 (2019) 6, S.978-989 (12 Seiten)Infoseite zur Zeitschrift PDF als Volltext Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	0307-5079
DOI	10.1080/03075079.2017.1405253
Schlagwörter	Foreign Countries; Stakeholders; Organizational Communication; Universities; Differences; Institutional Characteristics; Decision Making; Institutional Mission; Criticism; Plagiarism; Serbia + Suchen Sie Ihr Suchwort? Ausland; University; Universität; Unterscheiden; Decision-making; Entscheidungsfindung; Kritik; Plagiat; Serbien
Abstract	In contemporary higher education, stakeholder management is increasingly important given the growing number and complexity of stakeholder groups. Defensive stakeholder management (DSM), defined as verbal responses of universities to stakeholder criticism, is a largely neglected topic in the higher education literature. Drawing from a combination of theoretical perspectives in the organisation science literature, we explore how three Serbian universities engage with DSM (in relation to allegations of academic misconduct). We focus on the antecedents of inter-institutional differences in responses to stakeholder criticism and its antecedents, in particular, decision-making structures and core missions. Our findings suggest that different universities do respond differently to the same type of criticism and as such this is an important contribution to the debate on DSM in higher education and beyond. (As Provided).
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Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2020/1/01