Do Listeners Perceive Interviewers' Attributes from Their Voices and Do Perceptions Differ by Question Type?

Autor/inn/en	Charoenruk, Nuttirudee; Olson, Kristen
Titel	Do Listeners Perceive Interviewers' Attributes from Their Voices and Do Perceptions Differ by Question Type?
Quelle	In: Field Methods, 30 (2018) 4, S.312-328 (17 Seiten) PDF als Volltext Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	1525-822X
DOI	10.1177/1525822X18784500
Schlagwörter	Intonation; Telephone Surveys; Speech Skills; Auditory Perception; Listening Skills; Correlation; Interviews; Personality Traits; Expertise; Self Esteem; Reliability; Credibility + Suchen Sie Ihr Suchwort? Telephone interview; Telefoninterview; Mündliche Leistung; Sprachfertigkeit; Auditive Wahrnehmung; Akustische Wahrnehmung; Akustik; Korrelation; Interviewing; Interviewtechnik; Individual characteristics; Personality characteristic; Persönlichkeitsmerkmal; Expert appraisal; Self-esteem; Selbstaufmerksamkeit; Reliabilität; Glaubwürdigkeit
Abstract	As an aural mode, an interviewer's voice is an important part of telephone surveys. A speaker's voice can convey information about his or her trustworthiness and confidence, among other attributes. Consequently, respondents may perceive attributes of interviewers from their voices. We evaluated how five perceived attributes of interviewers (expertise, confidence, reliability, trustworthiness, and easiness to understand) are associated with interviewer voice characteristics (pitch, intonation, speech rate, and disfluencies) and whether this varies by types of question and interviewer characteristics. Overall, listeners perceived interviewers' attributes from their voices. Interviewers with higher pitched voices, moderate intonation, a faster pace, and fewer disfluencies were rated more positively, but these ratings differed somewhat for socially undesirable and complex questions. Reading questions at the recommended speech rate of two words per second leads to negative perceptions of interviewers. (As Provided).
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Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2020/1/01