Patient-Centred Communication in Ask-the-Expert Healthcare Websites

Autor/in	Pounds, Gabrina
Titel	Patient-Centred Communication in Ask-the-Expert Healthcare Websites
Quelle	In: Applied Linguistics, 39 (2018) 2, S.117-134 (18 Seiten)Infoseite zur Zeitschrift PDF als Volltext Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	0142-6001
DOI	10.1093/applin/amv073
Schlagwörter	Patients; Health Services; Web Sites; Empathy; Specialists; Computer Mediated Communication; Physician Patient Relationship; Discourse Analysis; Case Studies; Pragmatics; Foreign Countries; Users (Information); Classification; Speech Acts; Information Seeking; United Kingdom + Suchen Sie Ihr Suchwort? Patient; Health service; Gesundheitsdienst; Gesundheitswesen; Web-Design; Empathie; Computerkonferenz; Arzt-Patient-Beziehung; Diskursanalyse; Case study; Fallstudie; Case Study; Pragmalinguistik; Ausland; Benutzerprofil; Nutzer; Classification system; Klassifikation; Klassifikationssystem; Sprechakt; Informationserschließung; Großbritannien
Abstract	The study presented in this article explores to what extent and in what ways the communication between clinicians and patients on Ask-the-Expert healthcare websites is patient-centred. It further demonstrates the value of using a theory- and text-driven discourse analytical approach for the analysis of verbal communication in a (specific health) professional domain. The UK website Netdoctor is used as a case study. Thirty exchanges from this site, on the topic of depression, were analysed using a discourse-pragmatic framework, drawing on existing theories and definitions of patient-centred communication (PCC), a classification of empathic communication acts (Pounds 2011) and existing research on advice-giving in online communication. The analysis shows that, overall, experts make wide use of PCC, particularly empathic expression, in their online responses. The author concludes that there is a high potential for the expression of PCC on Ask-the-Expert health sites and that this may be more or less exploited, depending on the restrictions imposed on the contributors by the site managers and users' expectations (As Provided).
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Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2020/1/01