Emotional Demands, Emotional Labour and Occupational Outcomes in School Principals: Modelling the Relationships

Autor/inn/en	Maxwell, Aimee; Riley, Philip
Titel	Emotional Demands, Emotional Labour and Occupational Outcomes in School Principals: Modelling the Relationships
Quelle	In: Educational Management Administration & Leadership, 45 (2017) 3, S.484-502 (19 Seiten)Infoseite zur Zeitschrift PDF als Volltext Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	1741-1432
DOI	10.1177/1741143215607878
Schlagwörter	Emotional Response; Principals; Correlation; Administrator Responsibility; Burnout; Well Being; Job Satisfaction; Structural Equation Models; Foreign Countries; Online Surveys; Administrator Surveys; Questionnaires; Likert Scales; Longitudinal Studies; Australia + Suchen Sie Ihr Suchwort? Emotionales Verhalten; Principal; Schulleiter; Korrelation; Burn out (Psychology); Burnout-syndrom; Burnout-Syndrom; Well-being; Wellness; Wohlbefinden; Labor; Labour; Satisfaction; Arbeit; Zufriedenheit; Ausland; Fragebogen; Likert-Skala; Longitudinal study; Longitudinal method; Longitudinal methods; Längsschnittuntersuchung; Australien
Abstract	Most research into emotional labour is focussed on front-line service staff and health professionals, in short-term interactions. Little exists exploring the emotional labour involved in repeated on-going interactions by educational leaders with key stakeholders. This study explored the relationships between emotional demands, three emotional labour facets, burnout, wellbeing and job satisfaction in 1320 full-time school principals. Principals displayed significantly higher scores on emotional demands at work, burnout and job satisfaction, and significantly lower wellbeing scores than the general population. Structural equation modelling revealed that emotional demands predicted the elevated use of all emotional labour strategies. Surface Acting-Hiding emotions had an inverse relationship with burnout, wellbeing and job satisfaction. Surface Acting-Faking emotions had an inverse relationship with job satisfaction. Deep Acting demonstrated no significant associations with outcome variables. The findings of this study extend the current literature on the effects of emotional labour. The study also extends understanding about the separate effects of the facets of emotional labour, which will aid in the development of interventions to reduce high levels of burnout reported by educational leaders. (As Provided).
Anmerkungen	SAGE Publications. 2455 Teller Road, Thousand Oaks, CA 91320. Tel: 800-818-7243; Tel: 805-499-9774; Fax: 800-583-2665; e-mail: journals@sagepub.com; Web site: http://sagepub.com
Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2020/1/01