An Analysis of Intercultural Communicative Competence: Hotel Front Office Personnel in Bangkok

Autor/in	Inkaew, Manachai
Titel	An Analysis of Intercultural Communicative Competence: Hotel Front Office Personnel in Bangkok
Quelle	In: PASAA: Journal of Language Teaching and Learning in Thailand, 51 (2016), S.185-214 (30 Seiten)Infoseite zur Zeitschrift PDF als Volltext kostenfreie Datei Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	0125-2488
Schlagwörter	Intercultural Communication; Cultural Awareness; Global Approach; Foreign Countries; Hospitality Occupations; Guidelines; Human Resources; Training; Work Environment; Profiles; Questionnaires; Statistical Analysis; Qualitative Research; Participant Observation; Employee Attitudes; English (Second Language); Second Language Learning; Tourism; Thailand (Bangkok) + Suchen Sie Ihr Suchwort? Interkulturelle Kommunikation; Cultural identity; Kulturelle Identität; Globales Denken; Ausland; Gastgewerbegehilfe; Richtlinien; Humankapital; Ausbildung; Arbeitsmilieu; Charakterisierung; Profilanalyse; Fragebogen; Statistische Analyse; Qualitative Forschung; Teilnehmende Beobachtung; Arbeitnehmerinteresse; English as second language; English; Second Language; Englisch als Zweitsprache; Zweitsprachenerwerb; Tourismus
Abstract	When we consider a strategy for dealing with globalization, it can be seen that intercultural interactions and encounters are very important and appropriate as effective outcomes are expected. Therefore, the need to assess the intercultural communicative competence (ICC) of those expected to achieve these outcomes is worth consideration. This study examined the intercultural communicative competence of front office personnel working in hotels in Bangkok. The study aimed to find out whether or not these hotel front office personnel were equipped with and/or have adequate intercultural competence to deal with interculturally diverse interactions within their workplace. The intercultural competence framework of Barrett, Byram, Lazar, Mompoint-Gaillard, and Philippou (2013) and the work of Byram (1997) provided a framework for analysis in this study. They were both operationally adjusted to fit within a Thai context. Byram's (1997) intercultural communicative competence objective-based approach was used as a guideline for the ICC assessment, and randomly selected hotel front office personnel were the target participants. The outcomes that emerged from the study can be used as guidelines for hotel human resources management in order to set up intercultural communication training courses, or by educational institutions to better enhance the ICC development of their graduates. Furthermore, the outcomes can also be used as an informational base for future research. (As Provided).
Anmerkungen	Chulalongkorn University Language Institute. Prem Purachatra Building, Chulalongkom University, Phayathai Road, Pathumwan, Bangkok 10330, Thailand. Tel: +66-2-218-6092; Fax: +66-2-218-6104; e-mail: pasaa.editor@gmail.com; Web site: http://www.culi.chula.ac.th/Publicationsonline/home_p1.php
Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2020/1/01