The Textualization of Problem Handling: Lean Discourses Meet Professional Competence in Eldercare and the Manufacturing Industry

Autor/inn/en	Karlsson, Anna-Malin; Nikolaidou, Zoe
Titel	The Textualization of Problem Handling: Lean Discourses Meet Professional Competence in Eldercare and the Manufacturing Industry
Quelle	In: Written Communication, 33 (2016) 3, S.275-301 (27 Seiten) PDF als Volltext Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	0741-0883
DOI	10.1177/0741088316653391
Schlagwörter	Manufacturing Industry; Ethnography; Writing Research; Caregivers; Older Adults; Discourse Analysis; Interviews; Interaction; Workplace Literacy; Foreign Countries; Work Environment; Case Studies; Nursing Homes; Nurses; Writing Processes; Competence; Participant Observation; Sweden + Suchen Sie Ihr Suchwort? Fertigungswirtschaft; Produzierendes Gewerbe; Ethnografie; Schreibforschung; Caregiver; Carer; Betreuungsperson; Pfleger; Älterer Erwachsener; Diskursanalyse; Interviewing; Interviewtechnik; Interaktion; Ausland; Arbeitsmilieu; Case study; Fallstudie; Case Study; Sonderheim; Kompetenz; Teilnehmende Beobachtung; Schweden
Abstract	This article reports on research addressing the role of incident reporting at the workplace as a textual representation of lean management techniques. It draws on text and discourse analysis as well as on ethnographic data, including interviews, recorded interaction, and observations, from two projects on workplace literacy in Sweden: a study in an eldercare facility and a study in a large factory. Analysis of the data set demonstrates striking similarities, both in the way incident reporting texts are structured and worded and in the literacy practices that contextualize them. Dominant characteristics in the texts are the absence of actors and the structured, process-based approach of problems and problem handling. The forms often generate conflicts in the ways workers are asked to textually represent an incident. In this article, we argue that lean thinking has penetrated texts and literacy practices of two considerably different workplaces, and this has a large impact on the way workers are instructed to think and act with regard to problem handling techniques. (As Provided).
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Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2020/1/01