Are Explicit Apologies Proportional to the Offenses They Address?

Autor/inn/en	Heritage, John; Raymond, Chase Wesley
Titel	Are Explicit Apologies Proportional to the Offenses They Address?
Quelle	In: Discourse Processes: A multidisciplinary journal, 53 (2016) 1-2, S.5-25 (21 Seiten) PDF als Volltext Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	0163-853X
DOI	10.1080/0163853X.2015.1056695
Schlagwörter	Interpersonal Communication; Responses; Interaction; Speech Acts; Responsibility; Language Usage; Classification; Correlation; Telecommunications + Suchen Sie Ihr Suchwort? Interpersonale Kommunikation; Interaktion; Sprechakt; Verantwortungsübernahme; Zuständigkeit; Sprachgebrauch; Classification system; Klassifikation; Klassifikationssystem; Korrelation; Telekommunikationstechnik
Abstract	We consider here Goffman's proposal of proportionality between virtual offenses and remedial actions, based on the examination of 102 cases of explicit apologies. To this end, we offer a typology of the primary apology formats within the dataset, together with a broad categorization of the types of virtual offenses to which these apologies are addressed. We find a broad proportionality between apologies and the offenses they remediate when the offenses to be remediated are minor; however, this relationship is not sustained among larger apologies and offenses. In the latter cases, relational and contextual contingencies are important intervening factors influencing apology construction. (As Provided).
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Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2020/1/01