Literaturnachweis - Detailanzeige
| Autor/inn/en | Tsuji, Keita; To, Haruna; Hara, Atsuyuki |
|---|---|
| Titel | Accuracy of Answers Provided by Digital/Face-to-Face Reference Services in Japanese Public Libraries and Q & A Sites |
| Quelle | 8 (2011) 4, S.444-451 (8 Seiten)Infoseite zur Zeitschrift
PDF als Volltext kostenfreie Datei |
| Sprache | englisch |
| Dokumenttyp | gedruckt; online; Zeitschriftenaufsatz |
| ISSN | 1548-6613 |
| Schlagwörter | Foreign Countries; Public Libraries; Reference Services; Library Services; Comparative Analysis; Web Sites; Program Effectiveness; Electronic Libraries; Internet; Access to Information; Electronic Mail; Reaction Time; Japan |
| Abstract | We asked the same 60 questions using DRS (digital reference services) in Japanese public libraries, face-to-face reference services and Q & A (question and answer) sites. It was found that: (1) The correct answer ratio of DRS is higher than that of Q & A sites; (2) DRS takes longer to provide answers as compared to Q & A sites; and (3) The correct answer ratio of face-to-face reference services in public libraries that provide (do not provide) DRS is higher than (the same as) that of Q & A sites. Considering that a majority of the Japanese public libraries do not provide DRS, the result indicates that Q & A sites and face-to-face reference services are comparable in terms of their ability to answer questions. However, the public libraries that earnestly provide DRS can outperform Q & A sites. (Contains 7 tables and 6 footnotes.) (As Provided). |
| Erfasst von | ERIC (Education Resources Information Center), Washington, DC |
| Update | 2017/4/10 |
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