End User Satisfaction: A User Study of the CD-ROM Databases at Kent State University.

Autor/in	Balraj, Leela E.
Titel	End User Satisfaction: A User Study of the CD-ROM Databases at Kent State University.
Quelle	(1994), (44 Seiten) PDF als Volltext kostenfreie Datei Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Monographie
Schlagwörter	Hochschulschrift; Academic Libraries; Databases; Higher Education; Information Retrieval; Instructional Effectiveness; Library Instruction; Library Surveys; Optical Data Disks; Questionnaires; Search Strategies; Tables (Data); Training; Use Studies; User Satisfaction (Information) + Suchen Sie Ihr Suchwort? College; Colleges; University; Universities; Libary; Libraries; Hochschule; Fachhochschule; Universität; Bibliothek; Hochschulbibliothek; Datenbank; Hochschulbildung; Hochschulsystem; Hochschulwesen; Unterrichtserfolg; Bibliotheksverzeichnis; Fragebogen; Suchstrategie; Tabelle; Ausbildung; Benutzerschulung; Benutzerfreundlichkeit
Abstract	This study attempted to determine if the type of training that CD-ROM patrons received had an effect on the satisfaction level of their search results by use of the survey method. Kent State University students, faculty, and patrons who used CD-ROM databases for information retrieval were asked to complete a one page (front and back) questionnaire regarding their opinions on end user searching training methods and satisfaction levels. The two main methods of instruction, formal and informal, were measured for their effectiveness on the satisfaction levels of CD-ROM searching. The study found that, overall, formal training was not significantly related to users' satisfaction levels but it is still a vital part of CD-ROM instruction today. The questionnaire and cover letter are appended. (Author/DLS)
Erfasst von	ERIC (Education Resources Information Center), Washington, DC