Administration, Levels 1-2. 2nd Edition. Customer Service, Level 3. Management, Levels 3-5. National Vocational Qualifications.

Institution	Business and Technology Education Council, London (England).
Titel	Administration, Levels 1-2. 2nd Edition. Customer Service, Level 3. Management, Levels 3-5. National Vocational Qualifications.
Quelle	(1994), (25 Seiten) PDF als Volltext kostenfreie Datei Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Monographie
Schlagwörter	Leitfaden; Business Administration; Certification; Competence; Competency Based Education; Credentials; Educational Certificates; Employment Qualifications; Foreign Countries; Job Skills; On the Job Training; Organizational Development; Postsecondary Education; Professional Development; Standards + Suchen Sie Ihr Suchwort? Business economics; Betriebswirtschaft; Abschlusszeugnis; Zertifizierung; Kompetenz; Education; Competence; Competency; Competency-based education; Unterricht; Kompetenzorientierte Methode; Studienbuch; Bildungsabschluss; Schulzeugnis; Employment qualification; Vocational qualification; Vocational qualifications; Berufliche Qualifikation; Ausland; Produktive Fertigkeit; Training-on-the-Job; Organisationsentwicklung; Post-secondary education; Tertiäre Bildung; Standard
Abstract	Britain's National Vocational Qualifications (NVQs) are work qualifications that measure what an employee or potential employee can do as well as how much he or she knows and understands about a particular job. Used as written proof of usable workplace skills that can be put to profitable use by an employer, NVQs range from basic Level 1, for everyday routine tasks, up to Level 5 professional skills, providing a way to develop skills and build a career ladder that benefits both employer and employee. This packet contains NVQ competency lists for the following occupational areas: (1) administration, levels 1-2 (work flow, handling mail, stocking, computer data, and production of business documents); (2) customer service, level 3 (maintaining reliable customer service, communicating with customers, solving problems, and initiating change to improve service to customers); and (3) management, levels 3-5 (supervisory management and management for first line managers and senior/middle managers). (KC)
Anmerkungen	SPS (BTEC Order Dept.) Airfield Industrial Estate, Warboys, Huntingdon, Cambridgeshire, PE17 2TB, England, United Kingdom (order codes: Z-119-4, Z-148-4, Z-110-4).
Erfasst von	ERIC (Education Resources Information Center), Washington, DC