Literaturnachweis - Detailanzeige
| Autor/inn/en | Tang, Thomas Li-Ping; Butler, Edie Aguilar |
|---|---|
| Titel | Attributions of Quality Circles' Failure: Perceptions among Top-Management, Supporting Staff, and Quality Circle Members. |
| Quelle | (1992), (25 Seiten)
PDF als Volltext kostenfreie Datei |
| Beigaben | Tabellen |
| Sprache | englisch |
| Dokumenttyp | gedruckt; online; Monographie |
| Schlagwörter | Tagungsbericht; Administration; Attribution Theory; Employee Attitudes; Employer Attitudes; Employer Employee Relationship; Failure; Management Teams; Participative Decision Making; Quality Circles |
| Abstract | Quality circles, a management practice that involves groups of workers from the same work area voluntarily meeting on a regular basis to identify, analyze, and solve various work-related problems, have been used in Japan for over 40 years. In the United States, quality circles have been tried in many organizations during the past 2 decades and more than 60 to 75 percent of the quality circle programs in the U.S. have failed. In this study, employees' perceptions of quality circle failure were investigated. A cross-section of 100 employees of an aerostructures fabrication and assembly plant completed a survey questionnaire concerning the failure of quality circles. Respondents included blue-collar workers who were quality circle members, middle-level supporting staff and supervisors, and top-management personnel. Survey results revealed seven major factors. The most important factor thought by respondents to contribute to quality circle failure was lack of top-management support, followed by lack of quality circle members' commitment, lack of problem-solving skills, quality circle members' turnover, the nature of the task, lack of support from staff members, and lack of data and time, in that order. Furthermore, top-management personnel attributed quality circle failure significantly less to the lack of top-management support than did middle-level supporting staff and quality circle members. (Author/NB) |
| Erfasst von | ERIC (Education Resources Information Center), Washington, DC |
| Update | 2004/1/01 |
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