Literaturnachweis - Detailanzeige
Autor/inn/en | Auster, Ethel; Lawton, Stephen B. |
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Institution | Toronto Univ. (Ontario). Faculty of Library and Information Science. |
Titel | Search Interview Techniques, Information Gain, and User Satisfaction with Online Bibliographic Retrieval Services. |
Quelle | (1982), (140 Seiten)
PDF als Volltext |
Sprache | englisch |
Dokumenttyp | gedruckt; online; Monographie |
Schlagwörter | Analysis of Variance; College Libraries; Higher Education; Information Needs; Interviews; Literature Reviews; Online Systems; Path Analysis; Questioning Techniques; Questionnaires; Records (Forms); Reference Services; Relevance (Information Retrieval); Tables (Data); User Satisfaction (Information) College; Library; Libraries; Hochschule; Fachhochschule; Bibliothek; Universitätsbibliothek; Hochschulbildung; Hochschulsystem; Hochschulwesen; Information need; Informationsbedürfnis; Interviewing; Interviewtechnik; Online; Pfadanalyse; Befragungstechnik; Fragetechnik; Fragebogen; Formularsammlung; Literaturdienst; Relevance; Information retrieval; Informationsgehalt; Tabelle; Benutzerfreundlichkeit |
Abstract | This research study involved a systematic investigation into the relationships among: (1) the techniques used by search analysts during preliminary interviews with users before engaging in online retrieval of bibliographic citations; (2) the amount of new information gained by the user as a result of the search; and (3) the user's ultimate satisfaction with the quality of the items retrieved. A series of controlled experiments, which involved two search analysts (Canadian university librarians) and 150 users, were conducted to explore the effects of two interview techniques: the conscious use of "open" and "closed" questions, and the use of pauses of different lengths by search analysts during the online negotiation interviews. Analytical techniques included two-way analysis of variance and path analysis of data. Among the findings were the following: the asking of open and closed questions had a modest effect on the amount learned by users; the type of pause did have a significant effect on the amount clients learned; the average user's satisfaction was higher when open questions were asked; overall satisfaction was lower when moderate pauses were used; those learning most about their topic were, overall, more satisfied than those who learned less; and those placing high importance on the information obtained tended to have lower satisfaction scores. (Author/ESR) |
Erfasst von | ERIC (Education Resources Information Center), Washington, DC |