Communication and the Redress of Grievances.

Autor/in	Myers, Marcia
Institution	State Higher Education Executive Officers Association.; Education Commission of the States, Denver, CO. Inservice Education Program.
Titel	Communication and the Redress of Grievances.
Quelle	(1976), (63 Seiten) PDF als Volltext kostenfreie Datei Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Monographie
Schlagwörter	Accountability; Agency Cooperation; Agency Role; Consumer Protection; Educational Malpractice; Grievance Procedures; Higher Education; Information Needs; Legal Responsibility; State Agencies; State Standards; Student College Relationship; Veterans Education + Suchen Sie Ihr Suchwort? Verantwortung; Verbraucherschutz; Bildungsmisere; Hochschulbildung; Hochschulsystem; Hochschulwesen; Information need; Informationsbedürfnis; Strafmündigkeit; Öffentliche Einrichtung
Abstract	States were surveyed to determine the state agencies handling grievances regarding postsecondary educational institutions, the nature and resolution of grievances, and how agencies communicate. The analysis was based on usable returns from 53 individuals representing 38 states. The most frequently mentioned agency handling any postsecondary educational grievance was the Veterans Approval Agency, with the Attorney General's Office also frequently mentioned. Several states had agencies that handle grievances that did not seem to fit in any of the given categories and were consequently counted as "other." There was evidence that many agencies handle grievances without having authority for complete followthrough by initiating redress procedures. The majority mentioned. of complaints received by 40 reporting agencies came from students or parents: 27 agencies received complaints from this source regularly or frequently and 14 agencies occasionally or rarely. The majority of complaints had to do with refund policies. Complaints dealing with instructional programs or recruitment and admissions practices were also common. For 1,788 grievances reported by 39 agencies, 68 percent were resolved out of court in favor of the consumer. The problem mentioned most frequently by agencies was inadequate laws, policies, or staff for implementation of the redress process. Forty-four percent of respondents indicated that they had no problems. Perceived needs for information on grievance procedures from other states as well as information that might be shared with other states were also surveyed. A directory of state agencies and contacts and references are appended. (SW)
Erfasst von	ERIC (Education Resources Information Center), Washington, DC