Delivering Training for Highly Demanding Information Systems

Autor/inn/en	Norton, Andrew Lawrence; Coulson-Thomas, Yvette May; Coulson-Thomas, Colin Joseph; Ashurst, Colin
Titel	Delivering Training for Highly Demanding Information Systems
Quelle	In: European Journal of Training and Development, 36 (2012) 6, S.646-662 (17 Seiten)Infoseite zur Zeitschrift PDF als Volltext Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	2046-9012
DOI	10.1108/03090591211245530
Schlagwörter	Job Training; Information Systems; Resource Allocation; Delivery Systems; Case Studies; Program Implementation; Guidelines; Interviews; Educational Needs; Training Methods; Training Objectives; Industrial Training; Retraining; Professional Continuing Education; Performance Factors; Performance Technology; Foreign Countries; United Kingdom + Suchen Sie Ihr Suchwort? Berufsqualifizierender Bildungsgang; Ressourcenallokation; Auslieferung; Case study; Fallstudie; Case Study; Richtlinien; Interviewing; Interviewtechnik; Educational need; Bildungsbedarf; Didaktik; Trainingsmaßnahme; Training objectiv; Ausbildungsziel; Trainingsziel; Betriebliche Berufsausbildung; Gewerblich-industrielle Ausbildung; Industriebetriebslehre; Umschulung; Berufsfeldbezogener Unterricht; Weiterbildung; Leistungsindikator; Ausland; Großbritannien
Abstract	Purpose: There is a lack of research covering the training requirements of organisations implementing highly demanding information systems (HDISs). The aim of this paper is to help in the understanding of appropriate training requirements for such systems. Design/methodology/approach: This research investigates the training delivery within a customer-facing organisation that successfully implemented an HDIS. A case study was undertaken to identify resource allocation during the implementation lifecycle and training guidelines were prepared following in-depth interviews with client and supplier consultant practitioners. Findings: Organisations implementing HDISs should invest in training throughout the implementation lifecycle. Two areas of training were found to be of importance: end-user training to avoid technical-isomorphism and post-implementation training to avoid system atrophy. Practical implications: Literature shows that training attracts the smallest proportion of the implementation resources. This research shows, however, the critical role training plays in delivering a successful HDIS implementation. Originality/value: The phasing of training requirements allows training resources to be allocated more effectively into end-user and post-implementation training, which is necessary for the full benefits of HDIS to be realised. (Contains 2 figures.) (As Provided).
Anmerkungen	Emerald Group Publishing Limited. Howard House, Wagon Lane, Bingley, West Yorkshire, BD16 1WA, UK. Tel: +44-1274-777700; Fax: +44-1274-785201; e-mail: emerald@emeraldinsight.com; Web site: http://www.emeraldinsight.com
Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2017/4/10