Measuring Performance of Virtual Learning Environment System in Higher Education

Autor/inn/en	Ho, William; Higson, Helen E.; Dey, Prasanta K.; Xu, Xiaowei; Bahsoon, Rami
Titel	Measuring Performance of Virtual Learning Environment System in Higher Education
Quelle	In: Quality Assurance in Education: An International Perspective, 17 (2009) 1, S.6-29 (24 Seiten)Infoseite zur Zeitschrift PDF als Volltext Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	0968-4883
DOI	10.1108/09684880910929908
Schlagwörter	Virtual Classrooms; Computer Software Evaluation; Integrated Activities; Measurement; Performance; Decision Making; Evaluation Criteria; Case Studies; Higher Education + Suchen Sie Ihr Suchwort? Softwareanalyse; Integrierender Unterricht; Messverfahren; Achievement; Leistung; Decision-making; Entscheidungsfindung; Case study; Fallstudie; Case Study; Hochschulbildung; Hochschulsystem; Hochschulwesen
Abstract	Purpose: The purpose of this paper is to measure the performance of commercial virtual learning environment (VLE) systems, which helps the decision makers to select the appropriate system for their institutions. Design/methodology/approach: This paper develops an integrated multiple criteria decision making approach, which combines the analytic hierarchy process (AHP) and quality function deployment (QFD), to evaluate and select the best system. The evaluating criteria are derived from the requirements of those who use the system. A case study is provided to demonstrate how the integrated approach works. Findings: The major advantage of the integrated approach is that the evaluating criteria are of interest to the stakeholders. This ensures that the selected system will achieve the requirements and satisfy the stakeholders most. Another advantage is that the approach can guarantee the benchmarking to be consistent and reliable. From the case study, it is proved that the performance of a VLE system being used at the university is the best. Therefore, the university should continue to run the system in order to support and facilitate both teaching and learning. Originality/value: It is believed that there is no study that measures the performance of VLE systems, and thus decision makers may have difficulties in system evaluation and selection for their institutions. (Contains 14 tables and 1 figure.) (As Provided).
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Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2017/4/10