Jobs on the Move: European Case Studies in Relocating eWork. IES Report.

Autor/inn/en	Flecker, J.; Kirschenhofer, S.
Institution	Sussex Univ., Brighton (England). Inst. for Employment Studies.
Titel	Jobs on the Move: European Case Studies in Relocating eWork. IES Report.
Quelle	(2002), (128 Seiten)Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; Monographie
ISBN	1-85184-315-9
Schlagwörter	Access to Computers; Adult Education; Case Studies; Coordination; Developed Nations; Dislocated Workers; Economic Factors; Foreign Countries; Information Processing; Information Systems; Information Technology; Information Transfer; Knowledge Representation; Labor Market; Labor Needs; Labor Turnover; Occupational Mobility; Overseas Employment; Relocation; Rural Urban Differences; Teleworking + Suchen Sie Ihr Suchwort? Adult; Adults; Education; Adult basic education; Adult training; Erwachsenenbildung; Case study; Fallstudie; Case Study; Koordination; Developed countries; Industriestaat; Industrieland; Arbeitsloser; Ökonomischer Faktor; Ausland; Informationsverarbeitung; Informationstechnologie; Informationsübertragung; Wissensrepräsentation; Labour market; Arbeitsmarkt; Labour needs; Arbeitskräftebedarf; Berufliche Mobilität; Auslandstätigkeit; Umsetzung; Stadt-Land-Beziehung; Telework; Telearbeit
Abstract	A study analyzed and synthesized results of 62 company case studies in 18 European countries. Focus was "eWork," information-processing work carried out at a distance with extensive use of computer systems and telecommunication links. Each case study was based on several qualitative interviews with company respondents. Case studies covered both internal and outsourced eWork arrangements. Customer service and information technology (IT) were two functions in which eWork was particularly prevalent. Regarding customer service, personnel shortages or a high turnover in call center operators were a major regional push factor and motivation for relocation of customer operations; metropolitan areas had a larger pool of potential operators; rural areas lacked alternative employment opportunities; and technological facilitators that furthered delocalization of eWork were a high degree of digitization of information and electronic access to it and access to information systems and knowledge bases in which all operations and customer calls can be documented. Regarding IT, core motives for relocation were labor-market-induced or -oriented, knowledge-oriented, reduced personnel costs, and centralization to exploit economies of scale. Most relocations created or intensified cooperation over distance that triggered organizational and technological change, leading to higher levels of formalization and digitization of information and communication. An overview of EMERGENCE Relocation cases is appended. (YLB)
Anmerkungen	Grantham Book Services, Ltd., Isaac Newton Way, Alma Park Industrial Estate, Grantham NG31 9SD, United Kingdom (35 British pounds; pdf download, 10 British pounds). Web site: http://www.employment-studies.co.uk.
Erfasst von	ERIC (Education Resources Information Center), Washington, DC