The determinants of quality and satisfaction in the opinion of small medical service enterprises' customers

Inhalt

Autor/Urheber	Dorota Klimecka-Tatar; Kamila Kowalik
Institution	Nicolaus Copernicus University in Toruń, Poland - University Sports Center
Titel	The determinants of quality and satisfaction in the opinion of small medical service enterprises' customers – the chosen problems.
Quelle	In: 2450-6605; doi:10.12775/19276; Pedagogy and Psychology of Sport, Vol 5, Iss 1, Pp 78-89 (2019)(2019) PDF als Volltext kostenfreie Datei
Sprache	englisch
Dokumenttyp	online; Zeitschriftenaufsatz
DOI	10.12775/19276
Schlagwörter	medical service; satisfaction; services; service quality; Special aspects of education; Sports; GV557-1198.995; Psychology
Abstract	The objective of the article is to identify the determinants of service quality and satisfaction in the opinion of small medical service enterprises' customers. The first part contains literature review in the field of service quality and the satisfaction as its important factor. Afterwards, the results of empirical research have been presented. Anonymous survey was conducted among customers of small medical service enterprises. The questionnaire regarding the significance assessment of chosen determinants of satisfaction, which respondents made using Likert scale, indicated that particular factors influence the quality and satisfaction of medical service provided by small enterprises to a different extent.
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