Teaching the Art and Craft of Giving and Receiving Feedback

Autor/inn/en	Harms, Patricia L.; Roebuck, Deborah Britt
Titel	Teaching the Art and Craft of Giving and Receiving Feedback
Quelle	In: Business Communication Quarterly, 73 (2010) 4, S.413-431 (19 Seiten) PDF als Volltext Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	1080-5699
DOI	10.1177/1080569910385565
Schlagwörter	Feedback (Response); Assignments; Business Communication; Peer Evaluation; Employees; Administrators; Job Skills; Models; Undergraduate Students; Higher Education + Suchen Sie Ihr Suchwort? Assignment; Auftrag; Zuweisung; Unternehmenskommunikation; Employee; Arbeitnehmer; Beschäftigter; Produktive Fertigkeit; Analogiemodell; Hochschulbildung; Hochschulsystem; Hochschulwesen
Abstract	In the workplace, the process of evaluating and discussing the performance of both employees and managers is referred to as feedback. The process generally involves a discussion of the individual's strengths or weaknesses, with suggestions on how to improve upon weaknesses. Feedback aligns workplace behavior with the overall goals of a team or an organization. Although the ways in which work teams and organizations provide employee feedback vary greatly, most formalized systems include some sort of quantitative scale coupled with qualitative feedback. To help prepare students for providing and receiving qualitative feedback, the authors incorporate feedback assignments into their courses. In this article, the authors propose two feedback models and introduce four assignments that they have successfully implemented. They describe two feedback models that take performance feedback guidelines into consideration. The models follow Foster's (2002) recommendations for providing effective performance feedback, and they can be used at the undergraduate, graduate, and executive education level to enhance the future feedback practices of coworkers, managers, and leaders. They also emphasize the importance of teaching feedback models in business communication courses through assignments and activities that provide students opportunities to practice giving and receiving concrete, action able feedback. (Contains 3 tables.) (ERIC).
Anmerkungen	SAGE Publications. 2455 Teller Road, Thousand Oaks, CA 91320. Tel: 800-818-7243; Tel: 805-499-9774; Fax: 800-583-2665; e-mail: journals@sagepub.com; Web site: http://sagepub.com
Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2017/4/10