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| Autor/inn/en | Novotny, Eric; Rimland, Emily |
|---|---|
| Titel | Using the Wisconsin-Ohio Reference Evaluation Program (WOREP) to Improve Training and Reference Services |
| Quelle | In: Journal of Academic Librarianship, 33 (2007) 3, S.382-392 (11 Seiten)Infoseite zur Zeitschrift
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| Sprache | englisch |
| Dokumenttyp | gedruckt; online; Zeitschriftenaufsatz |
| ISSN | 0099-1333 |
| DOI | 10.1016/j.acalib.2007.01.017 |
| Schlagwörter | Reference Services; Training; Evaluation; Improvement; Academic Libraries; Research Libraries; Universities; Pennsylvania |
| Abstract | This article discusses a service quality study conducted in the Pennsylvania State University Libraries. The Wisconsin-Ohio Reference Evaluation Program survey was selected as a valid, standardized instrument. We present our results, highlighting the impact on reference training. A second survey a year later demonstrated that focusing on behavioral aspects of reference can improve service quality ratings. (Author). |
| Anmerkungen | Elsevier. 6277 Sea Harbor Drive, Orlando, FL 32887-4800. Tel: 877-839-7126; Tel: 407-345-4020; Fax: 407-363-1354; e-mail: usjcs@elsevier.com; Web site: http://www.elsevier.com |
| Erfasst von | ERIC (Education Resources Information Center), Washington, DC |
| Update | 2017/4/10 |
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